Catalogue QC

2 weeks ago

Mumbai, India Acme Services Full time

Job Description - Work with stakeholders across Nykaa to define the Catalogue Quality program road- maps. - Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs - (Service Level Agreement) are met as per quality standards. - Maintain records of day-to-day work by updating trackers to reflect work done. - If there is a possible default on SLAs (Service Level Agreement) or quality, flag the escalation in time to the manager or lead. - Communicate with Nykaa team via business mail, collect business requirements and reflect on daily operation to improve catalogue quality and customer online - experience. - Daily & Monthly Reporting and Analysis on the work and category assigned. - Check product attributes are correctly mapped by catalogue associate for new and existing catalogue. - Check for correct price application by price team on new and existing catalogue. - Check for Image quality as per Nykaa Catalogue guidelines. - Check HTML descriptions coding and placement. - Troubleshoot and fix issues arising due to product configuration on website. - Expected to work from home on assigned activities needing closure. Basic Qualification: - Good written and reading skills in English Good communication skills - ability to - communicate with internal/external stakeholders clearly and concisely. - Graduation Degree. - MS Excel proficiency - ability to mine voluminous data for specific detail according to instructions provided. - Familiarity with navigating the internet - research techniques on the internet and - finding required information quickly - Strong learning ability Ability to work under pressure with high volume workloads or complex circumstances while adhering to SLA s.

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