Lead Product Support Engineer
2 days ago
Title: Lead Product Support Engineer The Role: The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. Roles and Responsibilities: - Logging and keeping records of various issues to help the team prioritize fixes and automations, along with measuring the product quality. - Documenting troubleshooting and problem resolution steps. - Monitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity. - Taking ownership of technical issues and working closely with developers to resolve more complicated problems. - Work closely with product and developers to enhance the quality of existing products. - Resolving escalated customer complaints without the need for team lead intervention. - Address urgent issues quickly, work within and measure against customer SLAs. - Write scripts (shell, python, ruby, php) and aggressively automate manual / repetitive tasks. - Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting wherever applicable. - Develop smaller complexity features/enhancements in existing products. - Perform in-depth research and identify sources of production issues surrounding the application. - Work closely with business in managing day to day issues, and resolve user queries. - Perform daily health checks of the application, job schedules and infrastructure supporting the application. - Develop and facilitate monitoring systems to identify issues before they happen. - Identify, develop and design features to solve patterns of problems to stabilize production systems. Mandatory Qualifications: - Knowledge of Unix / Linux based systems. - 8+ years of experience working with MySQL and Redis and writing simple queries to get data for debugging issues. - Being able to creatively come up with solutions for various problems and implement them. - An in-depth understanding of the different products and ability to navigate through the code to debug and small fixes. - Hands on with any of the scripting languages like Bash, Python, PHP, Ruby. - Excellent analytical and logical thinking. - Quick troubleshooting and diagnosing skills. - Problem solving and debugging skills. - Ability to join the dots around multiple events occurring concurrently and spot patterns. - Hardworking with strong work ethics. - Should be comfortable working in shifts & on weekends. Good to have: - Prior production support experience. - Prior programming experience. - Familiarity with Apache, Sumologic, Grafana, Prometheus, Elasticsearch. - Experience in dealing with RESTful web services is a plus. - Worked with queues and understands cron jobs Location: Bangalore
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Lead Product Support Engineer
2 days ago
Bengaluru, India Razorpay Full timeTitle: Lead Product Support Engineer The Role: The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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Lead Product Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Razorpay Software Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThe role of the Lead Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. Roles...
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Product Support Lead
3 weeks ago
Bengaluru, India VidPro Consultancy Services Full timeJob Description Experience:3-5 Years Location: Bangalore Work Mode: Hybrid Job Type: Fulltime About The Role We are seeking a Product Support Lead to establish and manage our product support function. This is a mid-level, hands-on role for someone with strong operational support experience, who can handle client-facing issues while building the foundation...
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Lead Product Support Engineer
3 days ago
Bengaluru, India Razorpay Full timeTitle: Lead Product Support EngineerThe Role:The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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Lead Product Support Engineer
21 hours ago
Bengaluru, India Razorpay Full timeTitle: Lead Product Support EngineerThe Role:The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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Lead Product Support Engineer
15 hours ago
Bengaluru, India Razorpay Full timeTitle: Lead Product Support EngineerThe Role:The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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Lead Product Support Engineer
1 hour ago
Bengaluru, India Razorpay Full timeTitle: Lead Product Support EngineerThe Role:The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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Lead Product Support Engineer
2 days ago
Bengaluru, India Razorpay Full timeTitle: Lead Product Support EngineerThe Role:The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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Lead Product Support Engineer
1 day ago
Bengaluru, India Razorpay Full timeTitle: Lead Product Support EngineerThe Role:The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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Lead Product Support Engineer
1 week ago
Bengaluru, Karnataka, India Razorpay Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRazorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for...
