Lead Product Support Engineer
19 hours ago
Title: Lead Product Support EngineerThe Role:The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.Roles and Responsibilities:Logging and keeping records of various issues to help the team prioritize fixes and automations, along with measuring the product quality.Documenting troubleshooting and problem resolution steps.Monitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity.Taking ownership of technical issues and working closely with developers to resolve more complicated problems.Work closely with product and developers to enhance the quality of existing products.Resolving escalated customer complaints without the need for team lead intervention.Address urgent issues quickly, work within and measure against customer SLAs.Write scripts (shell, python, ruby, php) and aggressively automate manual / repetitive tasks.Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting wherever applicable.Develop smaller complexity features/enhancements in existing products.Perform in-depth research and identify sources of production issues surrounding the application.Work closely with business in managing day to day issues, and resolve user queries.Perform daily health checks of the application, job schedules and infrastructure supporting the application.Develop and facilitate monitoring systems to identify issues before they happen.Identify, develop and design features to solve patterns of problems to stabilize production systems.Mandatory Qualifications:Knowledge of Unix / Linux based systems.8+ years of experience working with MySQL and Redis and writing simple queries to get data for debugging issues.Being able to creatively come up with solutions for various problems and implement them.An in-depth understanding of the different products and ability to navigate through the code to debug and small fixes.Hands on with any of the scripting languages like Bash, Python, PHP, Ruby.Excellent analytical and logical thinking.Quick troubleshooting and diagnosing skills.Problem solving and debugging skills.Ability to join the dots around multiple events occurring concurrently and spot patterns.Hardworking with strong work ethics.Should be comfortable working in shifts & on weekends.Good to have:Prior production support experience.Prior programming experience.Familiarity with Apache, Sumologic, Grafana, Prometheus, Elasticsearch.Experience in dealing with RESTful web services is a plus.Worked with queues and understands cron jobsLocation: Bangalore
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Lead Product Support Engineer
2 days ago
Bengaluru, India Razorpay Full timeTitle: Lead Product Support Engineer The Role: The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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Lead Product Support Engineer
2 days ago
Bengaluru, India Razorpay Full timeTitle: Lead Product Support Engineer The Role: The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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Lead Product Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Razorpay Software Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThe role of the Lead Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. Roles...
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Product Support Lead
3 weeks ago
Bengaluru, India VidPro Consultancy Services Full timeJob Description Experience:3-5 Years Location: Bangalore Work Mode: Hybrid Job Type: Fulltime About The Role We are seeking a Product Support Lead to establish and manage our product support function. This is a mid-level, hands-on role for someone with strong operational support experience, who can handle client-facing issues while building the foundation...
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Lead Product Support Engineer
2 days ago
Bengaluru, India Razorpay Full timeTitle: Lead Product Support EngineerThe Role:The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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Lead Product Support Engineer
2 days ago
Bengaluru, India Razorpay Full timeTitle: Lead Product Support EngineerThe Role:The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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Lead Product Support Engineer
1 day ago
Bengaluru, India Razorpay Full timeTitle: Lead Product Support EngineerThe Role:The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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Lead Product Support Engineer
1 week ago
Bengaluru, Karnataka, India Razorpay Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRazorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for...
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Lead Product Support Engineer
1 week ago
Bengaluru, Karnataka, India Razorpay Software Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRazorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for...
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Product Support Lead
5 days ago
Bengaluru, Karnataka, India Bitespeed Full time ₹ 14,40,000 - ₹ 16,00,000 per yearRoles And ResponsibilitiesLead, mentor, and grow the product support team to deliver outstanding support experiences.Act as an escalation point for complex customer issues and product queries.Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools.Build processes to log, track, and prioritize bugs and feature...
