Qa Analyst

3 weeks ago

Mumbai Maharashtra, India CIEL HR Full time

Dear Candidates Greetings from Greet Technologies Pvt Ltd We have an opening for Quality Analyst Required Skills Qualification Any Graduation Experience Minimum 1 years in Quality Analyst BPO Industry Shift Day Shift Location HSR Layout Bangalore Immediate Joining Languages English Kannada Any languages Key Skills Auditing calls provide timely feedback Should have knowledge in providing feedback call calibration monitoring and live feedback Conduct call audits as per the guidelines of the business Preparing audit dashboards reports Provide regular feedback and coaching based on the performance Coach outliers on a oneon-one basis and give feedback to the Team Leader Manager whenever it s required Perform quality assurance on defined samples of cases per day week month Participate in and lead team discussions on the calibration of findings and build consensus Track and review Quality Assurance observations Trigger point for process improvements Foster a culture of collaboration and information sharing for efficient execution build strong relationships with internal clients Ensure risks issues are escalated appropriately within the governance structure Comfortable in Auditing and solving client Escalations Strong organizational skills and attention to detail with the ability to multitask Analytical mindset and familiarity with statistical analysis and quality assurance methodologies The ability to analyze data problem solve perform root cause analysis and propose solutions

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