Deputy Manager

3 weeks ago

Bengaluru, Karnataka, India Aster DM Healthcare Full time
Job Description

Key Responsibilities

Business Ownership & Growth Enablement

- Drive execution of strategies to increase digital pharmacy adoption, order volumes, and customer engagement.
- Support the Pharma Head in managing day-to-day operations and performance of the ePharma vertical
- Track and optimize key performance metrics (conversion rates, repeat orders, fulfillment TAT, inventory availability).
- Coordinate launch and scale-up of bundled offerings (e.g., chronic care kits, wellness packs).

Stakeholder Collaboration: Work closely with

- Product team to relay business feedback and prioritize platform improvements.
- Growth & Marketing team to co-execute campaigns and retention strategies.
- Aster Retail Pharmacy team to support backend readiness, including stock, logistics, and cold chain fulfillment.
- Ensure seamless aggregator model execution across central warehouse and store-level fulfillment.

Retail Pharmacy Coordination & Enablement

- Support Aster Pharmacy in building ePharma-aligned operations: inventory planning, SLA tracking, delivery workflows, and customer support readiness.
- Conduct periodic reviews with retail and warehouse teams to ensure fulfillment efficiency.
- Monitor compliance for digital prescription validation, returns, and expiry handling.

Operational Alignment & Execution Excellence

- Ensure end-to-end operational readiness for digital pharmacy services.
- Identify and resolve blockers in prescription upload, catalog sync, delivery, and order completion.
- Lead day-to-day issue resolution and escalation management.

Performance Reporting & Insights

- Maintain dashboards and business reports for GMV, retention, returns, and product availability.
- Present actionable insights to senior leadership for course correction and scale-up.

Key Performance Indicators (KPIs)

- Digital order volumes and GMV
- Adoption & Engagement : Digital Features, Repeat Usage
- Customer Satisfaction & Service Quality for ePharma
- Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics
- Operational Efficiency & SLA Management for ePharma in collaboration with retail vertical Delivery, logistics, and execution excellence.

Key Stakeholders

- Aster Digital Health: Product, Marketing, and Leadership teams
- Aster Retail Pharmacy: Operations, Warehousing, Delivery
- External Vendors: Tech partners, last-mile delivery partners

Requirements

Education & Experience

- Graduate degree in Pharmacy, Healthcare, Business, or Technology; MBA is a plus
- 35 years of experience in eCommerce, healthcare, or pharmacy operations
- Familiarity with digital platforms and aggregator fulfillment models

Skills & Competencies

- Strong coordination and project management skills
- Ability to work cross-functionally and align multiple teams
- Analytical, process-driven, and execution-focused
- Excellent communication and stakeholder engagement

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