Guest Service Associate

Position Title Guest Service Associate Department Food Beverage Service Reports To F B Service Manager Supervisor Location Bammon Vaddo Candolim Bardez Goa Status Full-time Shift Hours Operational Shifts Position Overview We are seeking a dynamic and customer-oriented Guest Service Associate to join our Food Beverage Service team In this role you will be responsible for delivering exceptional service to our guests ensuring a positive dining experience and contributing to the overall success of the Food Beverage department As a Guest Service Associate you will work in a fast-paced environment interact with guests and support various service functions in line with company standards and service excellence Key Responsibilities Guest Interaction Greet seat and assist guests with a warm friendly and professional attitude Respond promptly to guest inquiries providing accurate information about the menu daily specials and restaurant facilities Order Taking Service Take food and beverage orders accurately and efficiently Serve orders to guests in a timely manner ensuring proper presentation and adherence to quality standards Upselling Recommendations Proactively suggest menu items beverages and promotions to enhance the guest experience and increase sales Upsell where appropriate without being pushy Order Accuracy Quality Double-check orders for accuracy and quality before serving to ensure guest satisfaction Handle special requests dietary restrictions and allergens with care Table Maintenance Ensure tables are set up clean and ready for guests Clear dishes and utensils promptly after guests have finished their meals Team Collaboration Work closely with kitchen and bar staff to ensure smooth service and prompt delivery of orders Communicate effectively with colleagues to handle guest requests and resolve issues quickly Guest Satisfaction Monitor guest satisfaction throughout their dining experience addressing any concerns or complaints promptly and professionally to ensure complete guest satisfaction Cash Handling Process guest payments accurately using the system handle cash and credit card transactions and provide receipts as required Health Safety Standards Ensure adherence to health and safety regulations including food safety cleanliness and hygiene standards Other Duties Assist with stock replenishment maintaining cleanliness of the service area and any other tasks as assigned by the Food Beverage Manager or Supervisor Qualifications Education Hotel Management Degree Diploma Experience Previous experience in a customer service or food beverage role is preferred 06 months - 2 yrs Skills Abilities Excellent communication and interpersonal skills Ability to multitask in a fast-paced environment Strong attention to detail and a passion for providing exceptional guest service Ability to work effectively both independently and as part of a team Positive attitude with a strong work ethic and a professional demeanor Basic math skills and cash handling experience Knowledge of food beverage offerings including wines cocktails and dietary restrictions is an advantage Physical Requirements Ability to stand for long periods and lift Comfortable working in a busy fast-paced environment Ability to move and carry trays and assist in setting up dining areas Work Environment The position is based in a dynamic food and beverage setting such as a restaurant hotel dining room or bar with high guest traffic and a team-oriented atmosphere If you are passionate about providing exceptional service have a friendly and professional demeanor and thrive in a fast-paced environment we invite you to apply for the Guest Service Associate position and be a key player in creating memorable dining experiences for our guests Job Types Full-time Permanent Contractual Temporary Pay 17 500 00 - 22 000 00 per month Benefits Food provided Health insurance Leave encashment Paid sick time Provident Fund Experience total work 1 year Preferred Work Location In person Speak with the employer 91 08483040099