Engineer - Cloud Operations High Salary

3 weeks ago

Chennai, Tamil Nadu, India Tata Communications Limited Full time
Job Description

Roles and Responsibilities

- Change managers are responsible for monitoring and supervising changes to business processes and systems, technology and structures within the organization and ensure that changes are implemented on time
- Ensure to assess and approve all type of Change request (CRs) and schedule a CAB review meeting with relevant stakeholders on all business days.
- Ensure that changes are recorded and evaluated, and that authorized changes are prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner
- Authorize change requests and coordinate with the Change Advisory Board for changes presenting higher risk
- Ensure standardized methods and techniques are used for efficient and prompt handling of all changes to meet agreed service levels and to prevent the occurrence of any change-related incidents
- Ensure to prepare the Audit reports Change requests to be audited and update TSMs on the compliance adherence
- Thorough knowledge of, and experience in, change management principles and methodology
- Ensure to maintain the patching calendar for quarterly/half yearly/annually by coordinating with technical teams and customers.
- Ensure to send patch notification to all the customers on regular intervals.
- Publish pre-patch reports to customer in the event of customer acceptance for patching
- Schedule downtime and coordinate to ensure patching takes place within scheduled window
- Ensure UPS calendars are received from Datacentres with a 30-day notice with Finalize inventory for UPS activities.
- Receive impact analysis and go-ahead from technology teams. Communicate schedule and receive go-ahead from customers for downtime if required.
- DR Drill need to be coordinate and drive end to end between the Technology teams and customers
- Ensure 100% DR Drill successfully completion without any downtime
- Working times for Change Management & Planned event: 9Hours / 5 Days (all business days of the week)

Requirements

- Good understanding of production IT Environment and IT Operations with ITIL certification.
- Must be curious and have a passion for solving problems
- Thorough knowledge of, and experience in, change management principles and methodology.
- Skill in business management, statistics, analytics, and spreadsheet software such as Excel.
- Ability to Managing the Email transaction effectively.
- Ability to influence others and achieve common goals.
- Excellent communication skills and ability to build strong relationships.
- Need to extend the shifts whenever support required.

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