3 Days Left Cluster Operations Manager

3 weeks ago

Chennai, Tamil Nadu, India Liberty Mutual Full time
Job Description

Responsibilities

Operational Matrix - Service Delivery & Productivity:

- Ensure process are followed as per rolled out SOP.
- Discrepancy Management across LOBs
- TAT adherence for inward and policy issuance
- Ensure Productivity (capacity utilization) to be 100%+
- Quality control
- Strengthen Operations control and cost containment
- Satisfactory Audit score for the branch.
- Manager review audit for their region
- Banking Control and Reconciliation closure
- Petty Cash management
- Cost control opportunities
- All the compliance and audit registers are maintained as per process

Customer Centricity:

- Effective resolution of customer queries received by the branch

People Engagement & Branch Activities:

- Own the branch Sales support and effective coordination with the central team. To be responsible for all the respective branch activities
- Thorough Understanding of the Products, Processes and Systems.
- Ensure process changes are effectively shared and discussed with other stakeholders in their region
- Timely Archival

Project and Initiatives:

- IMD / Sales team Training - Organize training on regular interval for our process and system updates and UW guidelines
- Initiatives closure - Need to identify the process / system improvement and deliver through of iThink platform till closure
- Capacity Utilization - Effectively manage the ops resources and organize the load sharing management.
- UAT Feedback - Timely deliver the UAT feedbacks.

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