Manager-I - SERVICE SC

5 days ago


India ICICI Prudential Life Insurance Full time
Job Description

Job description

Key Responsibilities

- Work towards improving the customer experience by simplifying or improving any kind of communication that goes to our customer
- Content creation
- Communication Design
- Knowledge bank for customer communication
- Stakeholder management
- Project management/ Team Management

Skills & Attributes

- English grammar and content writing expertise.
- Knowledge of design software i.e. Photoshop, Html coding.
- Managing internal customers and teams, i.e. internal teams who come for customer communication requirements.
- Ability to drive teams to take up customer experience improvement projects and assist them in closure.
- Team Management
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