Field Service Application engineer

Job Description

Job Description

Provides technical & application services & support to Agilent customers. This includes timely and cost-effective problem resolution with the objective of enhancing our customer experience and meet Agilent contractual agreements. Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to sales. Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers.

Responsibilities of this position include but are not limited to;

- Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Pharma/Biopharma/Acedemia etc. at Sikkim.
- Perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as required.
- Perform preventive and corrective maintenance at customer locations.
- Troubleshoot hardware and software issues and provide timely resolutions.
- Provide technical support and training to customers on instrument operation and maintenance.
- Maintain service documentation and reports in compliance with company standards.
- Collaborate with senior engineers and application specialists for complex issues and Lead projects requiring coordination with other functions & customers.
- Ensure customer satisfaction through professional service delivery and communication
- Training of internal & external team and provide technical support.
- Respond promptly to related customer queries & help in prompt resolution of customer escalations.
- Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted.
- Must be willing to travel extensively.
- Base Location - Sikkim

Qualifications

- Master's degree in physics/Instrumentation or B. Tech in Electronics, Instrumentation, Biomedical Engineering, or related field.
- 01.5 years of experience in servicing analytical or scientific instruments (freshers with relevant internships may apply).
- Basic understanding of chromatography, spectroscopy, and laboratory workflows.
- Relevant basic/theoretical knowledge of analytical instruments like LC/GC, ICPMS, UV/FTIR, CDS S/W and server architecture.
- Willingness to travel extensively within the assigned region.
- Candidates should enjoy travelling and visiting customers.
- Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills along with good organizational & negotiation skills.
- Microsoft Outlook, Excel, PowerPoint, SQL etc.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support