Apply Now Project Manager

3 weeks ago


Bengaluru, India Denave Full time

This role will oversee end-to-end Project Management and operations for Computer Hardware (Laptop/Desktop) business via Inbound/Outbound/Chat Inside Sales. This role requires expertise in Telesales, ensuring seamless execution and continuous process enhancements to drive sales outcomes.

Role & Responsibilities:

- Manage Inbound, Outbound & Chat processes for Inside Sales, ensuring efficiency and performance.
- Lead and mentor a team of Inside Sales Representatives, driving productivity and engagement.
- Conduct call listening, team coaching, and triangulation calls to enhance service quality.
- Manage sales pipeline and drive ROI, ensuring alignment with business objectives.
- Coordinate with internal teams (Training, HR, Tech, etc.) for seamless operations.
- Conduct weekly cadence meetings with internal and external stakeholders.
- Ensure partner engagement & management for business growth.
- Define and track daily, weekly, and monthly targets for the team.
- Own P&L responsibility for the program, ensuring profitability and efficiency.
- Continuously enhance processes and strategies for improved sales performance.

Required Experience & Skills:

- Industry Experience: Proven track record in sales management, telesales, or contact centre leadership in the computer hardware industry.
- Minimum 10+ years of experience where 7+ years of experience into BPO industry and has managed b2b inside sales process.
- Leadership & Motivation: Ability to train, inspire, and drive Inside Sales teams to achieve targets.
- Customer Service Excellence: Strong focus on client satisfaction and relationship management.
- Communication: Fluent in English & Hindi, with excellent interpersonal skills.
- Technical Knowledge: Solid understanding of Laptop/Desktop products & solutions.

Qualifications

- Bachelor's Degree or equivalent experience
- Strong business acumen in project planning and management
- Strong verbal, written, and organizational skills



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