15h Left: Lead Consultant Observability 26 CMDB Senior Engineer

Job Description

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Lead Consultant - Observability & CMDB Senior Engineer
You will engineer and operate Client's telemetry and configuration data plane. This role focuses on Datadog-first observability (logs, metrics, traces) and platform-agnostic CMDB/discovery practices so every critical service has trustworthy, real-time signals and accurate configuration records. You'll build pipelines, enforce tagging standards, drive SplunkDatadog workload migration with parity, and improve discovery and service mapping-working closely with SRE, Security, and product squads.
Responsibilities
1) Platform Execution & Enablement
.Build and maintain runbooks for telemetry onboarding, parsers, and dashboards contribute improvements via code reviews and documentation.
.Run short enablement sessions so product squads can self-serve standardized dashboards and apply tagging/SLO standards.

2) Telemetry Architecture & Migration (Datadog-first)
.Implement and operate log/metric/trace pipelines (agents, processors, parsing, routing, archive) targeting p95 ingest latency 60s and drop rate 0.1%.
.Execute phased Splunk Datadog migrations with query/dashboard/monitor parity and validation checks.
.Apply and enforce tag standards (service, env, tier, team, owner_email, cost_center) via IaC/CI.
3) CMDB / Discovery & Service Mapping (Tool-Agnostic)
.Improve multi-cloud/on-prem discovery to >98% asset coverage reconcile CIs/relationships track and reduce CMDB data deltas.
.Align telemetry tags with the service portfolio/catalog maintain service maps linking infrastructure to business services.
.Define and monitor CI data-quality KPIs (staleness, duplicates, orphaned CIs) and drive remediation with owning squads.
4) Reliability, SLOs & Incident Readiness (with SRE)
.Partner with SRE to define SLIs/SLOs, burn-rate alerts, and golden dashboards (15-minute freshness) for critical services.
.Provide post-incident analytics and feed learnings into instrumentation and configuration hygiene.
5) Automation & Integrations
.Deliver infrastructure-as-code (Terraform/Ansible) for agents, pipelines, monitors, and dashboards.
.Build API/ETL integrations from observability/CMDB into BI platforms (e.g., Power BI/Fabric) for executive reporting.
.Evaluate lightweight streaming/collector options (e.g., OpenTelemetry/Fluent/Tool X) to control cost and enable fan-out where justified.

Qualifications we seek in you
Minimum Qualifications
.Bachelor%27s/Master%27s in CS/IT or equivalent practical experience.
.Experience in across Observability / Platform / CMDB engineering with production ownership at scale.
Preferred Qualifications/ Skills
. Technical Proficiency
.Hands-on with Datadog (Logs, APM/RUM, monitors, facets/measures, APIs)
.Strong in multi-cloud (AWS/Azure/GCP) discovery/inventory and CI reconciliation patterns (tool-agnostic).
.Scripting (Python/PowerShell), parsing (JSON/grok/regex), APIs IaC (Terraform/Ansible).
.Familiar with SRE practices (SLIs/SLOs, error budgets), containers/Kubernetes, and secure RBAC for high-privilege systems.
. Organizational & Communication Skills
.Demonstrated ability to build and guide high-performing, cross-functional teams through clear direction and structured planning.
.Strong interpersonal skills to collaborate with a diverse set of stakeholders and drive consensus on complex technical decisions.
.Organized and detail-oriented approach, aligned with delivering consistent, measurable results.
Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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