Customer Service Trainer

3 weeks ago

Gurgaon, Haryana, India noon Full time
Job Description

Job Title: Trainer, Customer Service

Location: Gurgaon, India

Reporting to: Instructional Designer

About noon

Were building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and were looking for a Trainer, Customer Service who can help us move even faster.

noons mission: Every door, every day.

What you&aposll do:

Team noon has some of the fastest, smartest, and hardest-working people we&aposve encountered. With a young, aggressive, and talented team, we&aposre driving major missions forward.

Responsibilities

- Develop process notes and training content, including workbooks and assessments.
- Conduct frequent TNA (trained need analysis) to understand the knowledge gap and design modules to address it.
- Train all new hires, prepare them for the role, and own the responsibility of critical KPIs for the first 45 days (nesting period).
- Identity critical issues in the process and take full ownership of bridging the gap
- Develop individual improvement plans and train non-performers
- Frequently audit customer interactions, find patterns of agent mistakes, and develop short training materials that directly address the key issues
- Own the responsibility for knowledge transfer of any new process, ensure every employee understands the new process or any change in the process
- Roll out process changes and related comms
- Own KB (Knowledge Base), review and develop KB, and ensure its always relevant.
- Improve overall CSAT score

What Youll Need

- Proven experience in the classroom, online, and blended training delivery of min 4-5 years out of which min 2 years as a master trainer.
- Practical implementation experience of ADDIE and Kirkpatrick evaluation Models
- Well-versed with Microsoft PowerPoint and Microsoft Word
- Proficient in giving structured performance feedback to the trainees both written and verbal
- Experience working on cross-organizational projects that directly or indirectly improved the customer experience.
- Strong problem-solving, communication, and team skills
- Fluent in English (both written and spoken)
- Ability to work in a fast-paced environment

Who will excel

- Were looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.

  • Customer Service Trainer

    2 days ago

    Gurgaon, Haryana, India noon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Trainer, Customer ServiceLocation:Gurgaon, IndiaReporting to:Instructional DesignerAbout noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this...

  • Senior Process Trainer International Customer Service BPO Gurgaon Imme

    2 weeks ago

    Gurgaon, Haryana, India Creative Indians Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Need Immediate JoinersMust have Min 2+yrs exp as Process Trainer from International Customer Service process BPO.Trainers from International Voice process requiredUS ShiftsExcellent Comms requiredCall send CV

  • Customer Service Associate

    3 days ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,49,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...

  • Female Customer Service Representative

    2 days ago

    Gurgaon, Haryana, India FitClub Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Job Title: Customer Service Representative (Female)Location: FitClub, Gurgaon (Sushant Lok Phase 1 & Golf Course Road)Industry: Fitness & WellnessAbout FitClubFitClub is one of Gurgaon's premium fitness destinations, offering world-class facilities, expert trainers, and a customer-focused experience. We are looking for a dynamic and customer-oriented female...

  • Management Trainer

    2 weeks ago

    Gurgaon, Haryana, India READINEXT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionREADINEXT is dedicated to delivering world-class solutions with cutting-edge strategies that empower businesses to achieve sustainable growth. Our focus is on enhancing business performance through innovative training and development programs. We strive to create a positive impact on our clients by providing tailored services that meet...

  • Dog Trainer

    2 weeks ago

    Gurgaon, Haryana, India Better Canine School Full time

    Job DescriptionCompany DescriptionBetter Canine School is dedicated to transforming dog behavior and building stronger, more rewarding relationships between dogs and their owners. Our comprehensive dog boarding and training facility uses balanced, positive reinforcement-based methods to address common behavioral issues and achieve lasting results. From basic...

  • Certified Personal Trainer

    1 hour ago

    Gurgaon, Haryana, India Think Rooter Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are a luxury/super luxury gymnasium, social/lifestyle/sports/residential/corporate club, studio management company.We are looking for certified Personal Fitness Trainers and Fitness Managers with knowledge of human anatomy, kinesiology, physiology and biomechanics, to train our UHNI clients at luxury/Ultra luxury gymnasiums, via online channels and at...

  • Process Trainer

    2 days ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position : Process Trainer |IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure...

  • Trainer (Customer Service)

    3 days ago

    Gurgaon, Haryana, India 1point1 Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description Key ResponsibilitiesHandle complex inbound processes with confidence and efficiency Communicate fluently in both written and spoken English Manage difficult customer scenarios and challenging situations effectively Train and support new hire (NH) batches for smooth onboarding Implement strategies to reduce learning curves and...

  • Project Lead/ Master Trainer

    7 days ago

    Gurgaon, Haryana, India Mercury Solutions Limited Full time ₹ 60,000 - ₹ 90,000 per year

    Hiring Project Lead/Master Trainer – Mercury Solutions (Client: A well established Eyewear Retail Brand)We are seeking an experienced Project Lead/Master Trainer to lead a high-impact training team, for driving Customer Experience Transformation. Key Focus Areas:Grooming StandardsCustomer GreetingsQMS vs Footfall Enhancement Location: Gurgaon Salary: Up to...