End User Service Support Engineer

3 weeks ago

Mumbai, Maharashtra, India Millennium Full time
Job Description

The End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results.

Principal Responsibilities

- Deliver high-quality support to end-users in a courteous professional manner
- On-boarding of regional teams, including home setups.
- Support desktop technology and applications.
- Respond to calls/tickets and manage issues until resolution even if escalated to another team
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.
- Strong analytical and problem-solving skills, ability to work independently and under pressure
- Flexible in approach, and comfortable dealing with ambiguity when necessary

Qualifications/Skills That Would Be Advantageous

- Experience working at a financial enterprise level
- Experience in trade floor support including trading applications
- Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops
- Citrix VDA infrastructure support including Dell Wyse Terminals
- Citrix Applications and Desktops support
- Effectively provide support to remote locations
- Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
- Broad understanding of mobile tech including BES12, Intune, Android and IOS devices
- Cisco phone support
- Webex/Zoom support including Video calls, screen sharing
- Experience working with 3rd Party Vendors
- Excellent written and verbal communications skills
- Customer service focused

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