▷ [Urgent Search] F. O . Asst, / Recep./exec.

2 days ago

Darjiling WB IN Jobted IN C2 Full time

We are looking for a Hotel Front Desk Associate Exec to serve as our guests first point of contact and manage all aspects of their accommodation Hotel Front Desk Agent responsibilities include registering guests managing reservations and providing information about rooms rates and amenities If you have a knack for customer service and work experience in the hotel industry we d like to meet you Ultimately you will help create a pleasant and memorable stay for our guests Responsibilities 1 Perform all check-in and check-out tasks 2 Manage online and phone reservations 3 Inform customers about payment methods and verify their credit card data 4 Register guests collecting necessary information like contact details and exact dates of their stay 5 Welcome guests upon their arrival and assign rooms 6 Provide information about our hotel available rooms rates and amenities 7 Respond to clients complaints in a timely and professional manner 8 Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs 9 Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests 10 Up sell additional facilities and services when appropriate 11 Maintain updated records of bookings and payments Requirements and skills 1 Work experience as a Hotel Front Desk Agent Receptionist or similar role 2 Experience with hotel reservations software OTA 3 Understanding of how travel planning websites operate like Make My Trip and Trip Advisor 4 Customer service attitude 5 Excellent communication and organizational skills 6 Degree Diploma in hotel management is a plus Job Type Full-time Pay 12 000 00 - 15 000 00 per month Benefits Flexible schedule Paid time off Schedule Day shift Evening shift Night shift Weekend availability Ability to commute relocate Darjiling West Bengal Reliably commute or planning to relocate before starting work Required Education Higher Secondary 12th Pass Preferred Experience Hotel Reception 3 years Preferred Language English Required Hindi Required Nepali Required Bengali Required Work Location In person

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