Quality Assistant Manager
7 days ago
Manage team of Quality Analyst (QA) drive their productivity also maintain work hygiene at the
location within team
Conduct process audits basis SOPs designed & close deviation on quarterly basis
Plan, design & execute training batches for the BPS center under purview & take care of all
process training to staff
Deliver KT (Knowledge Transfer) related to processs starting from training to new joiners &
perform process certification.
Collaboration with Center owners & stakeholders of pan India locations to identify knowledge gaps
& Training requirements on monthly basis & plan monthly training requirements
Conducts training needs assessments basis operation & quality & client overviews & observations
to understand characteristics and skill level of Associates
Take ownership on enhancing knowledge and develops OJT batches (vintage 0-3 months in the
system)
Design & execute process & product SOP & certify all related staff on defined documents
Facilitate & conduct product & system refreshers as and when required
Drive six sigma projects along with process champions
Builds and maintains best practices for the skill development of associates
Identify product & system gaps & highlight to right set of people (Client, operation IT etc..) & lead
the same to improve further
Preparing KSA (Knowledge Skill Analysis) framework for Quality Training at WIMS branches.
Prepare Training Dashboard on weekly/fortnightly/Monthly basis & attend business reviews with
stakeholders.
Assist process & project leader to create review decks. Also, conduct project reviews with
project leaders along with project champion
Custodian of different SOP, change & briefing documents related new or existing process & other
training document, reports MIS, Briefing and Issue trackers.
Preparing periodical MIS & training Reports based on knowledge gaps, skill assessments & other
client/stakeholder engagement.
Qualifications (Essential)
Should be minimum graduate (Full Time) from Premier
Institutes with Good academic scores
Qualifications (Additional, Preferred)
Post Graduates & six sigma certification
Quality & Training Exposures to BPO/data processing
industry
Exposure to NBFC Products (Banking, Insurance, Retail,
Auto or Any other Loan products etc...)
Professional experience, skills, knowledge, and special expertise required:
3+ years of experience in the Training function of service/BPO/NBFC industry.
Quick learner & ready to explore multiple flavors of NBFC business, should have an excellent
understanding of the processes
Strong communication skills, Professionals from service industry, Analytical skills.
Open for travel at WIMS facilities
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