Quality Assistant Manager

7 days ago


Hyderabad, Telangana, India Writer Information Full time
Job Description

Manage team of Quality Analyst (QA) drive their productivity also maintain work hygiene at the

location within team

Conduct process audits basis SOPs designed & close deviation on quarterly basis

Plan, design & execute training batches for the BPS center under purview & take care of all

process training to staff

Deliver KT (Knowledge Transfer) related to processs starting from training to new joiners &

perform process certification.

Collaboration with Center owners & stakeholders of pan India locations to identify knowledge gaps

& Training requirements on monthly basis & plan monthly training requirements

Conducts training needs assessments basis operation & quality & client overviews & observations

to understand characteristics and skill level of Associates

Take ownership on enhancing knowledge and develops OJT batches (vintage 0-3 months in the

system)

Design & execute process & product SOP & certify all related staff on defined documents

Facilitate & conduct product & system refreshers as and when required

Drive six sigma projects along with process champions

Builds and maintains best practices for the skill development of associates

Identify product & system gaps & highlight to right set of people (Client, operation IT etc..) & lead

the same to improve further

Preparing KSA (Knowledge Skill Analysis) framework for Quality Training at WIMS branches.

Prepare Training Dashboard on weekly/fortnightly/Monthly basis & attend business reviews with

stakeholders.

Assist process & project leader to create review decks. Also, conduct project reviews with

project leaders along with project champion

Custodian of different SOP, change & briefing documents related new or existing process & other

training document, reports MIS, Briefing and Issue trackers.

Preparing periodical MIS & training Reports based on knowledge gaps, skill assessments & other

client/stakeholder engagement.

Qualifications (Essential)

Should be minimum graduate (Full Time) from Premier

Institutes with Good academic scores

Qualifications (Additional, Preferred)

Post Graduates & six sigma certification

Quality & Training Exposures to BPO/data processing

industry

Exposure to NBFC Products (Banking, Insurance, Retail,

Auto or Any other Loan products etc...)

Professional experience, skills, knowledge, and special expertise required:

3+ years of experience in the Training function of service/BPO/NBFC industry.

Quick learner & ready to explore multiple flavors of NBFC business, should have an excellent

understanding of the processes

Strong communication skills, Professionals from service industry, Analytical skills.

Open for travel at WIMS facilities

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