Business Analyst

3 days ago

Kolkata, West Bengal, India Genpact Full time
Job Description

Inviting applications for the role ofBusiness Analyst - Post-Sales support
In this role, you will be required to demonstrate analytical and research skills.

Responsibilities

- Customer Inquiries - Respond promptly to customer inquiries via phone or email

- Complaint Resolution - Address and resolve customer complaints effectively

- Order Status Updates - Provide customers with updates on their order status

- Product Support - Provide detailed information about products and services with Customer

- Feedback Collection - Gather customer feedback to improve service quality

- Relationship Building - Foster strong relationships with key customers

- Service Documentation - Maintain records of customer interactions and resolutions

- Cross-functional Collaboration - Cross-functional Collaboration with other departments to resolve issues

- Ability to use superior communication, problem-solving, and analytical skills to frame decisions for senior management and drive optimized decision-making.

- Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment.

- Able to be self-directed and work independently in order to meet and exceed goals.

- Work effectively in a team environment.

Qualifications
Minimum qualifications

- Bachelor's degree in business, Supply Chain, or Engineering or equivalent degree

- Excellent written and verbal communication skills

- Proficiency in MS office tools

- Aerospace background is preferred

- Prior experience in post-sales activities

- Ready to take new challenges.

- Ability to work under pressure and flexibility in working hours.

Preferred qualifications

- Prior experience in post sales is preferable.

- Knowledge of ERP systems like Oracle, Oracle Fusion, SAP is a plus

- Ideal industry experience includes heavy manufacturing, industrial engineering.

- Ability to work with minimum supervision in the cross-cultural environment.

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