Student Support Services Staff

2 days ago

Mumbai, India Vidyalankar Full time

VIIE is looking to fill the role of student support services staff member. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
- **Responsibilities**
- Aid teachers to improve their instructional practice, especially as it relates to discipline, relationships with students, and school culture, in order to ensure the character and academic growth and success of all students
- Answer phone and assist callers to identify needs, and route incoming calls to appropriate department/program/office
- Interact and communicate effectively with people over the phone, sometimes in stressful situations
- Provide excellent, friendly, and high quality and quantity front-line customer service
- Research campus services, offerings and events to ensure efficient and quality information is being disseminated
- Provide campus directory information to callers
- Provide information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours
- Update and maintain personal copy of various resources to ensure accurate dispensing of information
- Compile and update data within templates as related to the Operator role
- Answer questions and provide some training basics for new operators, on-call substitutes or student assistants
- **Qualifications**
- Excellent organizational, planning, implementation, communication, and decision-making skills
- Ability to establish relationships and communicate effectively with multiple constituencies
- Reflective and able to execute in an efficient and effective manner with managers, peers and support personnel
- Ability to deal with challenging situations and difficult conversations with parents and staff
- Ability to build an effective team by hiring and developing a strong Student Support Services team
- Role:_Operations - Other
- Salary:_ 1,00,000 - 3,00,000 P.A.
- Industry:_Education / Training
- Functional Area:_Customer Success, Service & Operations
- Role Category:_Operations
- Employment Type:_Full Time, Permanent
- Key Skills
- Administration
- Student EngagementOperationssupport services
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate

**Company Profile**:
Vidyalankar Coaching Classes

Vidyalankar is a group comprising educational institutes like the Vidyalankar Institute of Technology, a premier engineering college, affiliated to the University of Mumbai, Vidyalankar School of Information & Technology, Vidyalankar Polytechnic etc. having its group head office at Pearl Centre, Senapati Bapat Marg, Dadar (W), Mumbai.

Vidyalankar has massive experience of over 50 years, of successfully preparing students for high level competitive entrance exams like the IIT JEE, MH-EN-CET, AIEEE, CAT/CET and GATE. Here, it would not be out of place to mention that most of our students have excelled in the above examinations securing high merit rankings and at times have even topped the merit list.

Apart from our main branch at Dadar(W), Vidyalankar has branches also at Fort, Dadar (E), Chembur, Nerul, Vashi, Ghatkopar, Thane, Dombivli, Vile Parle, Andheri, and Borivali which are located at close proximity to railway stations.
- Company Info
- X
- Contact Company:_Vidyalankar Coaching Classes
- Address:_102,,1st Floor,Pearl centre,Senapati Bapat Marg,Da, dar West, MUMBAI, Maharashtra, India

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