Bpo Trainer
4 weeks ago
Designation: Trainer_BPO
Experience
- 2 Years of Experience (Minimum)
Qualification
- Any Graduate/HSC
**Salary**: ₹25,000 - ₹30,000 per month
We are looking for a trainer to train our customer support group (outbound and inbound teams) on the following,
- Call handling process
- Soft skills
- Communication skills
- Query resolution
**Responsibilities**:
- Excellent Communication Skills
- Should have an in depth knowledge of call handling process.
- Proficiency in Soft skills training
- Audit customer calls and give feedback to customer support group and concerned stakeholders
- Documenting training progress and reporting to concerned stakeholders
- Should have classroom training experience including running orientation programs for new joiners in customer support group
- Should have knowledge of industry standards related to customer satisfaction scores
- Conduct short modules of refresher training on the floor.
- Should have knowledge of e-learning tools and blended learning approaches for customer support executives.
- Able to plot and analyze key performance metrics related to customer support function.
- Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.
- A customer service mindset and values like empathy are highly desirable.
**Salary**: Up to ₹37,272.27 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- Night shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- Teaching: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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