Foreclosures - US Mortgage/ Data Processing - SME/TL - Mumbai/ Hyd

1 month ago

Nagpur, India 2coms Full time
Job Description of Subject Matter Expert (SME)  
 
Job Title:         SME 
 
Reporting to:  Team Manager/Team leader, Operations 
 
Objectives 
 
The SME’s objective is to actively assist a team in accordance with laid down procedures to achieve 
and maintain requisite standards of quality and productivity. He / she will report to the Team 
leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or 
concerns. 
 
 
Key   Result   Areas   (KRAs) 
 
Operations:      
 
∙Has to complete transactions as per the target set on a daily/weekly/monthly basis.  
∙SME needs to be an expert in US foreclosure process (End to End). 
∙2+ years’ experience working with foreclosures in a servicing/collection’s environment. 
∙The SME is responsible for maintaining constant Foreclosure end to end process knowledge 
in the team.  
∙Maintaining and documenting all process and investor updates received from the business 
area.  
∙Will be a part of clients calls as required and will be responsible to update the teams 
alongside the Supervisors. 
∙Regular cascading / providing training/ refreshers sessions on updates latest updates 
received from business and investors to all team members.  
∙Conduct the regular knowledge checks with the teams.  
∙Actively involved in suggesting and driving process improvements.  
∙Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings 
/ handle Quality sessions as per process requirement. 
∙Monitor and coach underperformers to improve their quality and efficiency. 
∙Be a part of the regular production and produce agreed numbers. 
∙Address and ensure resolution on all process related queries of the team members. 
 
Qualification:    
 
∙Diploma / Graduate any discipline.  
∙3 - 4 years of experience in BPO, US Mortgage/ Data Processing background.  
∙Minimum of 2 years in the Sr. Foreclosure -Process Expert role. 
 
Skill Sets 
 
∙Experience in foreclosure, and mortgage servicing. 
∙Should have knowledge of banking industry rules and regulations, and government 
regulations regarding foreclosures. 
∙The ability to multitask and follow mortgage-servicing guidelines accurately is imperative. 
∙Need to be well-versed with US Regulatory and investor guidelines.  
∙Good interpersonal skills 
∙Good written and verbal Communication skills 
∙Analytical and good judging skills 
∙Ability to grasp and learn quickly. 
∙Ability to coach 
∙

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