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Reservation Executive
3 weeks ago
Job Responsibilities:
1.Customer Service:
- Assist customers in selecting suitable accommodations based on their preferences, budget, and requirements.
- Provide information regarding hotel amenities, room availability, rates, and special offers.
- Address customer concerns and resolve issues effectively to ensure a positive experience.
Booking Management:
- Process hotel reservations accurately and efficiently using reservation software systems.
- Coordinate with hotels to secure room availability and negotiate rates when necessary.
- Manage changes or cancellations to existing bookings, ensuring all modifications are accurately reflected in the system.
- Follow up with customers to confirm reservations, provide booking details, and gather any additional required information.
Documentation and Reporting:
- Maintain accurate records of all bookings, cancellations, and customer interactions.
- Generate reports on booking trends, occupancy rates, and revenue metrics.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
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