Quality Assurance

6 months ago

Remote, India SnapFind Full time

**Description**

**Veera Health **is a YCombinator, Sequoia Capital and GFC funded start-up building digital solutions for women with chronic health conditions in India. We are the leading player in treating PCOS, a chronic condition that affects 100 million women in India alone.

Healthcare is one of the fastest growing industries globally and needs disruption in women’s health. We are building an unrivaled brand for every healthcare need that a woman has. At Veera, you will be working directly with a world-class team (McKinsey, UnitedHealth, GlaxoSmithKline, Accenture, Wharton alumni) to improve lives for millions of women. Most of all, you will be part of a mission-driven company that believes in providing equal access to high-quality healthcare for those traditionally underserved.

As a Quality Assurance & Training Lead, you will be at the front line of our business and in constant touch with customers. Your job is to ensure the highest quality standards are maintained by sales and customer service teams. You will listen to incoming and outgoing calls and report feedback to Founders and senior managers. Being part of an early stage startup, you will also get to see every part of how a company runs.

**Responsibilities**:

- Listen to incoming and outgoing calls to ensure excellent customer service and effective product pitching
- Monitor agents’ product knowledge, ability to handle objections & questions, and call closure
- Track performance of individual scripts and agents qualitatively and quantitatively
- Directly call existing and potential customers yourself to collect feedback
- Convey feedback to individual agents, monitor a quality score and ensure they improve
- Train new hires on scripts and on best practices during a call, conduct mock calls
- Set up ongoing training sessions for tenured employees where you present best practices across team members
- Prepare quality reports for managers and Founders
- Create scripts for new products alongside key stakeholders
- Update procedures and scripts based on customer response and changing business needs

**Salary**: ₹700,000.00 - ₹900,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Qualifications:

- 5 years’ experience in a training, coaching or sales setting required. Bonus if experience is in pharma selling, hospital or healthcare management.
- 3 years’ experience in a call center or remote inside-sales environment preferred
- Demonstrated ability to create scripts and other written communications
- Knowledge of women's health conditions like PCOS.
- Excellent English speaking and writing skills. Articulate and persuasive communication skills.
- Ability to speak a second/regional language is a bonus.
- Strong bent towards customer service
- ONLY FEMALES CAN APPLY
- Healthcare/Medical/Hospital/Cosmetics background compulsory

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 4 years (preferred)
- work: 4 years (preferred)

Work Location: Remote

**Speak with the employer**
+91 7326909554

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