Cloud Support Eng. I

3 weeks ago

Bengaluru Karnataka, India AWS India - Karnataka Full time

Bachelor’s degree OR equivalent experience in a technical position
- Requires minimum of 2+ yrs experience on Hadoop/ML/Large Dataset handling with DB/DW experience
- Advanced experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto or ETL skills with working experience on Databases Oracle/SQL Server/ PostgreSQL/TerraData
- Experience with Network troubleshooting.
- Basic understanding of Machine Learning and statistics
- Experience with Java and Python and shell scripting

If you fit the description, you might be the person we are looking for We are a team passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities
- First and foremost this is a customer support role - in The Cloud.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS India Pvt Ltd, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- AWS Premium Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM IST

A day in the life
Every day will bring new and exciting challenges on the job while you:

- Learn and use groundbreaking technologies.
- Interact with leading technologists around the world and resolve customer issues.
- Drive customer communication during critical events

About the team
The Big Data role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MangoDB, and Apache Cassandra.

Bangalore, KA, IND
- Expert experience in the Hadoop Ecosystem including Apache Spark and Presto
- Expert experience in NoSQL
- Expert experience in data Data Lake architecture and administration
- Prior work experience with AWS - any or all of EC2, VPC, S3, RDS, EMR, Glue etc
- Excellent knowledge of Hadoop architecture, administration and support
- Good understanding of distributed computing environments
- Lead technical discussions on big data systems architecture and design
- Strong analysis and troubleshooting skills and experience
- AWS Certified Solutions Architect
- AWS Certified Big Data Specialty
- Master’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position

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