C05

7 months ago

Chennai, India Citi Full time

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
- Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
- Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
- Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
- Support expansive and diverse array of products and services
- Assist with ongoing Lean and process improvement projects
- Resolve complex problems based on best practice/precedence, escalating as needed

**Qualifications**:

- 2-4 years of relevant experience
- Proficient in Microsoft Office
- Comprehensive knowledge of Dispute process
- Ability to work occasional weekends to support Pega releases and COB testing
- Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
- Demonstrated analytical skills and mathematical knowledge
- Consistently demonstrates clear and concise written and verbal communication skills

**Education**:

- High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Cash and Trade Proc Rep

    7 months ago

    Chennai, Tamil Nadu, India Citi Full time

    The Cash and Trade Proc Rep officer (C05) is an entry level role responsible for processing basic to relatively complex transfers in coordination with the Transaction Services team by way of executing Sanctions review in coordination with the Transaction Services team. While the overall objective is to perform moderately complex cash & trade operation tasks,...

  • Officer - C05

    7 months ago

    Chennai, Tamil Nadu, India Citi Full time

    The Enterprise Operations and Technology (EO&T) Third Party management Operations (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities...

  • Recon Officer

    6 days ago

    Chennai, India Citi Full time

    The Reconciliation Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and...

  • Ops Support Assistant

    3 days ago

    Chennai, India Citi Full time

    The Ops Support Assistant 5 is an Senior officer level position responsible for providing operations support services, including but not limited to; handling queries/complaints pertaining to Disputes/Chargeback, Maintenance on Card Account, Investigation of payments, storage & retrieval of records, additionally, the Ops Support Assistant 5 serves as the...

  • Rec & Proofing Rep - C05

    1 day ago

    Chennai, India Citi Full time

    The Rec & Proofing Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...

  • Transaction Svs Rep

    1 day ago

    Chennai, India Citi Full time

    The Transaction Svs Rep 5 is an entry level position responsible for providing analytic and administrative support to traders, in coordination with the Transaction Capture team.The overall objective of this role is to maintain position records and provide support with processes surrounding securities. **Responsibilities**: - Provide support for Treasury...

  • Transaction Svs Rep

    14 hours ago

    Chennai, India Citi Full time

    The Transaction Svs Rep 5 is an entry level position responsible for providing analytic and administrative support to traders, in coordination with the Transaction Capture team.The overall objective of this role is to maintain position records and provide support with processes surrounding securities. **Responsibilities**: - Provide support for Treasury...

  • Cash and Trade Proc Rep

    14 hours ago

    Chennai, India Citi Full time

    Treasury and Trade Solutions (TTS) - India P&R Ops - Domestic Payment Process includes RTGS/NEFT for (MIFT, A2A, SI Process, DD issuance and cancellation for ICG Clients. The Cash and Trade Proc Rep 5 is an entry level role responsible for processing basic to relatively complex transfers in coordination with the Transaction Services team. The overall...

  • Ops Accounting Rep

    2 months ago

    Chennai, Tamil Nadu, India Citi Full time

    The Ops Accounting Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...

  • Ops Accounting Rep

    3 months ago

    Chennai, Tamil Nadu, India Citi Full time

    The Ops Accounting Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...

  • Transaction Services Representative

    7 months ago

    Chennai, Tamil Nadu, India Citi Full time

    The Transaction Servi Rep 5 is an entry level position responsible for providing analytic and administrative support to traders, in coordination with the Transaction Capture team.The overall objective of this role is to maintain position records and provide support with processes surrounding securities. **In this role, you’re expected to**: - Provide...

  • Client Onboard Rep

    2 months ago

    Chennai, Tamil Nadu, India Citi Full time

    The Client Onboard Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...

  • Ops Accounting Rep

    7 months ago

    Chennai, Tamil Nadu, India Citi Full time

    The Ops Accounting Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...

  • Client Onboard Rep

    4 weeks ago

    Chennai, Tamil Nadu, India Citi Full time

    The Client Onboard Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...

  • Cash and Trade Proc Rep

    2 months ago

    Chennai, Tamil Nadu, India Citi Full time

    The Cash and Trade Proc Rep 5 is an entry level role responsible for processing basic to relatively complex transfers in coordination with the Transaction Services team. The overall objective is to perform moderately complex cash & trade operation tasks, by providing processing assistance for assigned projects. **Responsibilities**: - Perform cash...

  • Loan Doc

    6 months ago

    Chennai, Tamil Nadu, India Citi Full time

    The Loan Doc & Proc Rep performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and...

  • Cash and Trade Proc Rep

    2 months ago

    Chennai, Tamil Nadu, India Citi Full time

    The Cash and Trade Proc Rep 5 is an entry level role responsible for processing basic to relatively complex transfers in coordination with the Transaction Services team. The overall objective is to perform moderately complex cash & trade operation tasks, by providing processing assistance for assigned projects. **Responsibilities**: - Perform cash...

  • P&r Cash Operations C05 Sg Consumer

    3 months ago

    Chennai, Tamil Nadu, India Citi Full time

    The Cash and Trade Proc Rep 5 is an entry level role responsible for processing basic to relatively complex transfers in coordination with the Transaction Services team. The overall objective is to perform moderately complex cash & trade operation tasks, by providing processing assistance for assigned projects. **Responsibilities**: - Perform cash...