Customer Relationship Executive

5 months ago

Ajmer, India Vogue Tourism LLP Full time

**Responsibilities**:

- **Customer Interaction**: Interacting with customers to handle inquiries, complaints, and feedback in a professional and courteous manner.
- **Relationship Building**: Building and maintaining strong relationships with customers to ensure satisfaction and retention.
- **Problem Resolution**: Addressing customer issues and concerns effectively and efficiently, finding appropriate solutions to ensure customer satisfaction.
- **Communication**: Providing clear and concise information to customers regarding products, services, policies, and procedures.
- **Sales Support**: Assisting customers with product information, pricing, and availability, and facilitating the sales process as needed.
- **Follow-up**: Following up with customers to ensure that their needs have been met and that they are satisfied with their experience.
- **Documentation**: Maintaining accurate records of customer interactions, transactions, inquiries, and complaints.
- **Team Collaboration**: Collaborating with other team members and departments to ensure seamless customer experiences.

Qualifications:

- **Excellent Communication Skills**: Strong verbal and written communication skills are essential for effectively interacting with customers.
- **Customer Service Experience**: Previous experience in customer service or a related field is often required.
- **Problem-Solving Abilities**: Ability to quickly assess and address customer concerns and find appropriate solutions.
- **Empathy and Patience**: Demonstrated ability to empathize with customers and remain patient, even in challenging situations.
- **Interpersonal Skills**: Ability to build rapport and establish positive relationships with customers.
- **Attention to Detail**: Strong attention to detail to accurately record customer information and transactions.
- **Computer Proficiency**: Proficiency with computer systems and software used for customer relationship management and communication.
- **Professionalism**: A professional demeanor and appearance are important for representing the company in a positive light.
- **Flexibility**: Willingness to work flexible hours, including evenings and weekends, as needed.
- **Education**: A high school diploma or equivalent is typically required, although some positions may require a bachelor's degree in business, communications, or a related field

**Job Types**: Full-time, Permanent

**Salary**: ₹12,500.00 - ₹15,500.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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