Customer Care Executive

2 weeks ago


Kolkata, India Vetura Wellness clinic Full time

Register new patients on the computer system. Responsible to enter all the details of the patient in HIS and register the patient by generating a Reg. No. (UHIDunique ID number.)
- Register the OPD appointments; make admissions in the medical software.
- To direct patients to the appropriate professional,
- To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
- Adhere to customer care guidelines and assure quality care.
- Any duty that may be properly deemed by the Centre Manager or Doctors to be part of the role of receptionist
- Check all things in the OPD are in proper place.
- Comply with all in house and statutory Health & Safety procedures
- Handle receipt and dispatch of couriers and perform related clerical duties according to the department to which assigned.
- Attend training courses in house and externally to develop expertise and further knowledge

*
- If doctor is not coming or coming late, to inform other departments of the same.
- Keeps record of calls placed
- Maintaining various registers and files in department and those required for key quality indicators.
- Managing the flow of the OPD and ensuring smooth workflow.

**Salary**: ₹8,086.00 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 3 years (required)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Bengali (required)
- English (required)

Application Deadline: 15/05/2023
Expected Start Date: 22/05/2023



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