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Patient Care Coordinator

1 month ago

Delhi, India HearClear Full time

Job description

About Us
HearClear India has been established with a vision of providing quality hearing care services and best in class
post sale services for highest patient satisfaction. We bring you the best facilities in hearing loss diagnosis with
our state-of-the-art diagnostic equipment and team of qualified audiologists. Our expert audiologists will suggest
you the most appropriate hearing aid to each individual based on their specific hearing loss and requirements.
We are also Sivantos (previously Siemens) certified clinic and authorized partner, the leading hearing aid
company in the world. Our mission is to provide a natural sound experience to our valued customers and
delight them with our after-care services.

**Job Description**:
Title: Front Desk Executive/ Customer Support
Experience: Up to 2-3 years of relevant experience, experience in inside will be an added advantage
Qualification: Graduate with Science Background (Minimum)
MBA + Graduate with Science Background (preferred)

Location: Delhi, Noida, Gurgaon, Chandigarh, Mohali
Industry: Medical Device, Health Care
Job Responsibilities:

- Offering administrative support across the organization in maintaining the clinical data confidential and
on time.
- Coordinate front-desk activities, including distributing correspondence and attending phone calls,
booking the day to day appointments
- Welcome patients and greet people who visit the business
- Consult customers via telephone throughout every step of the process
- Develop individual solutions based on the requirements of the customer
- Provide knowledge and in-depth advice for hearing loss and hearing aids
- After understanding the level of hearing loss and budget of the customer suggest him/her the ideal
hearing aid for him/her and help them purchasing a hearing aid
- Handle all customer complaints satisfactorily
Job Requirement:

- Ability to communicate effectively in a verbal, written and visual manner.
- Time management/ prioritization skills.
- Self-motivated.
- Strong analytical skills

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Work Remotely
- No

**Salary**: ₹18,000.00 - ₹24,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)