Service Planner
2 months ago
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.
GENERAL DUTIES & RESPONSIBILITIES
- To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced.
- Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
- Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
- Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
- Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.
Manage service documentation and ensure all customer/technician’s feedback are followed up with actions
- Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner
- Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity.
- Review service report with OE and BM and highlight areas of concern - critical backlog and weekly trend to manager.
- Reviews and provides service compliance updates daily.
- Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs
- Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling.
- Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements
- Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies
- Any unresolved issues should be quickly elevated to the next level of management for prompt resolution
- Any other similar duties as and when specified by the manager
KEY DELIVERABLES
- On time service planning
- Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch
- Minimizing service backlog (meet our contractual obligations)
**Requirements**:
CORE COMPETENCIES
- Be decisive
- Attention to details and accuracy
- Planning & organizing
- Analytical skills
- Customer oriented
- Negotiation skills would be an added advantage
- Ability to work patiently in a dynamic service environment
EDUCATIONAL / OTHER REQUIREMENTS
- Minimum graduation with 1 to 3 years of relevant experience of managing team
- Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage)
- Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues.
- Knowledge of territory which is handled for planning
- Liaise with the Operations Manager, Operations Executive, Junior Operations Coordinator, Local Service Supervisors to establish service requirements and provide information, assurance and advice as required
- Communicate all service issues in a timely manner to the ABM/BM, Operations Manager
- 1 year contract role.
**Benefits**:
Are you interested? Here's what you can expect when you join us
- Attractive incentives
- Annual Performance Based Bonus
- Group Mediclaim Insurance Policy
What can you expect from RPCI?
Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
**DEI statement**: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
-
Wfm Planner
6 months ago
Thoraipakkam, Chennai, Tamil Nadu, India Advansoft Full time**Job Description - Lead / Sr. Lead** We are seeking a dedicated and detail-oriented WFM Planner specialized in Capacity Planning & Scheduling to join our team. The WFM Planner will play a crucial role in forecasting, capacity planning, and scheduling to ensure optimal utilization of resources and to meet service level objectives across various departments...
-
Resource Planner
6 months ago
Chennai, Tamil Nadu, India Philips Full time**Job Title**: Resource Planner **Job title**: Resource Planner **Your role**: Resource Planners create medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service. Resource Planners handle exception management, and balance continuously conflicting demands in the area of...
-
Transport Planner
6 months ago
Chennai, Tamil Nadu, India Philips Full time**Job Title**: Transport Planner **Job title**: Transport Planner **Your role**: - Responsible for inbound transportation for health tech equipment in the GBS Hub. - Transport execution of track & trace, exception handling, and other tasks assigned by team lead. - Coordinate with Last Mile Provider for local deliveries. - Evaluation of transportation lead...
-
Planner
6 months ago
Chennai, Tamil Nadu, India FLSmidth, Inc. Full timePlanner Join a diverse and inclusive work culture Our differences make us unique and stronger. Every day, you will work with colleagues from different cultures. You will be challenged to see things in a new way and you will experience why differences are a strength. We actively support diversity and inclusion. And we work for equality, ensuring we all have...
-
Wedding Planner
5 months ago
Mylapore, Chennai, Tamil Nadu, India True Talents Consulting Private Limited Full time**Experience : Min 3 years in wedding or events planning** **Need good Communication to handle South India** **Wedding Planner Job Responsibilities**: Wedding planners perform a variety of tasks, which can depend on the services your business provides and what clients want. - Meet with clients to learn about their preferences and present options. - Help...
-
Wedding Planner
6 months ago
Mylapore, Chennai, Tamil Nadu, India True Talents Consulting Private Limited Full time**Experience : Min 3 years in wedding or events planning** **Need good Communication to handle South India** **Wedding Planner Job Responsibilities**: Wedding planners perform a variety of tasks, which can depend on the services your business provides and what clients want. - Meet with clients to learn about their preferences and present options. - Help...
-
Wedding Planner
6 months ago
Mylapore, Chennai, Tamil Nadu, India True Talents Consulting Private Limited Full time**Note : Female Only** **Experience : Min 3 years in wedding or events planning** **Need good Communication to handle South India** **Wedding Planner Job Responsibilities**: Wedding planners perform a variety of tasks, which can depend on the services your business provides and what clients want. - Meet with clients to learn about their preferences and...
-
Wedding Planner
3 weeks ago
tamil nadu, India Aura Event & Experiences Full timeDo check: DescriptionThe Wedding Planner will be responsible for day-to-day tasks such as event planning, wedding planning, budgeting, and providing exceptional customer service to clients.Ability to plan and execute all the stages of a celebrations & weddings starting from the business development stage, to pitching, budgeting, closures, planning,...
-
Wind Turbine Service Planner
1 week ago
Chennai, Tamil Nadu, India Vestas Full timeRole SummaryWe are seeking a skilled Wind Turbine Service Planner to join our team at Vestas India, Chennai.
-
Project Planner
3 months ago
Chennai, Tamil Nadu, India Vestas Full time**Vestas Technology & Operations > Vestas R&D > Nacelles R&D > Converter & Electrical Module > C&E Project Management** **Within the business unit Vestas Technology & Operations, the Converter & Electrical (C&E) Module is responsible for the technology and product development of the wind turbine's frequency converters, their control, high-voltage...
-
Occupancy Planner
6 months ago
Chennai, Tamil Nadu, India Cushman & Wakefield Full time**Job Title** Occupancy Planner **Job Description Summary** The Occupancy Planner oversees and provides tactical occupancy planning expertise in supply, capacity and demand of Client’s portfolio of space in a specific geographic region. **Principle Responsibilities** - Activities will consist of day-to-day change requests, project space planning and...
-
Wedding Planner(Female)
6 months ago
Mylapore, Chennai, Tamil Nadu, India True Talents Consulting Private Limited Full time**Note : Female Only** **Experience : 3 to 4 years in wedding or events planning** **Need good Communication to handle South India** **Wedding Planner Job Responsibilities**: Wedding planners perform a variety of tasks, which can depend on the services your business provides and what clients want. - Meet with clients to learn about their preferences and...
-
Senior Planner
6 months ago
Chennai, India McDermott International Full timeJob Overview: The Senior Planner uses McDermott's Planning/Scheduling discipline practices and knowledge of internal or external issues to improve the Planning/Scheduling discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise related to the Planning/Scheduling...
-
Corporate Procurement Planner
6 months ago
Chennai, Tamil Nadu, India KBR Full time**Title**: Corporate Procurement Planner At KBR, we partner with government and commercial clients to provide purposeful and comprehensive solutions to governments as well as the top tier energy clients. With a full portfolio of services, proprietary technologies and expertise, our more than 37,500 employees are ready to handle projects and missions...
-
Cargo Planner
3 months ago
tamil nadu, India Swire Digital Centre Full timeRole Purpose (Why do we need this role?) To be responsible for cargo planning, vessel management and supervision of operations of all ports through which designed vessels pass, with a focus on the safe, efficient, and effective movement of cargo and the vessel. Role Accountabilities (What is this role responsible for delivering?) Receive Cargo Plans and...
-
Material Planner
2 months ago
Tamil Nadu, India Lear Corporation Full time**Drive Your Career** **Position Overview**: The role involves converting customer requests into supplier orders while managing production, transit, and transport deadlines. Additionally, it requires monitoring stock coverage, including overstock, obsolete items, and understock situations. **Main Missions**: - Manage the procurement of materials from...
-
Production Planner
6 months ago
Tamil Nadu, India Lear Corporation Full time**Drive Your Career** The mission of the Production Planner is to be responsible for communication with the Customer Service Center and production. **Main Missions**: - Control the Maintenance of the Article File as well as the maintenance of Schedule agreements (Especially the Bom Number explosion in the management of technical changes). - Control the...
-
Cargo Planner
3 weeks ago
tamil nadu, India Swire Digital Centre Full timeRole Purpose (Why do we need this role?)To be responsible for cargo planning, vessel management and supervision of operations of all ports through which designed vessels pass, with a focus on the safe, efficient, and effective movement of cargo and the vessel.Role Accountabilities (What is this role responsible for delivering?)Receive Cargo Plans and...
-
Cargo Planner
3 months ago
tamil nadu, India Swire Digital Centre Full timeRole Purpose (Why do we need this role?)To be responsible for cargo planning, vessel management and supervision of operations of all ports through which designed vessels pass, with a focus on the safe, efficient, and effective movement of cargo and the vessel.Role Accountabilities (What is this role responsible for delivering?)Receive Cargo Plans and...
-
Planner
3 months ago
Chennai, Tamil Nadu, India Vestas Full time**Nacelles R&D > Converter & Electrical Module > C&E Module Quality & Tools** C& E Quality & Tools is part of Converter & Electrical Module in Nacelle R&D in Vestas R&D. Vestas R&D is a business unit where new product ideas are developed, matured, improved, maintained and tested. Vestas Power Solutions operates on a global scale with more than 3000...