Customer Service Representative

3 days ago


Airport Mumbai Maharashtra, India Entrepot Cargo Pvt Ltd Full time

**Job Title**: Meet and Assist Customer Service Executive

**Location**: Airport BOM

**Job Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- **Meet and Greet Passengers**: Welcome passengers upon arrival at the airport and provide personalized service to ensure a seamless experience.
- **Escort Assistance**: Assist passengers with navigating the airport, including check-in, security checks, immigration, and boarding.
- **Guidance and Information**: Provide clear and accurate information on flight schedules, gate information, airport amenities, and lounge access.
- **Baggage Assistance**: Help passengers with their luggage, including porter services, baggage handling, and claim support if required.
- **Problem Resolution**: Handle any customer issues or inquiries professionally, addressing complaints and providing solutions to ensure passenger satisfaction.
- **VIP and Special Needs Services**: Offer specialized services for VIPs, elderly passengers, unaccompanied minors, and those with special needs.
- **Coordination with Airport Staff**: Work closely with airline and airport personnel to ensure smooth passenger flow and assist with any issues.
- **Documentation and Reporting**: Maintain accurate records of services provided, any incidents, and other relevant information as required by airport policies.

**Qualifications**:

- **Education**: High school diploma or equivalent; additional certification in hospitality or customer service is a plus.
- **Experience**: Previous experience in customer service, hospitality, or an airport environment preferred.
- **Skills**:

- Excellent communication and interpersonal skills
- Ability to work under pressure in a fast-paced environment
- Strong organizational skills and attention to detail
- Multilingual abilities are a plus, especially in widely spoken languages.
- **Other Requirements**:

- Flexibility to work on a rotating shift basis, including weekends and holidays
- Professional appearance and demeanor
- Ability to stand and walk for extended periods and handle luggage as needed

**Benefits**:

- Competitive salary
- Employee training and development programs
- Uniform allowance
- Airport and travel discounts
- Opportunities for career advancement within the airport services industry

**How to Apply**:
If you are passionate about delivering excellent service and enjoy a dynamic, fast-paced environment, we would love to hear from you Please submit your resume with Passport size photo

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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