Customer Service Representative
3 days ago
**Job Title**: Meet and Assist Customer Service Executive
**Location**: Airport BOM
**Job Type**: Full-time
**Job Summary**:
**Key Responsibilities**:
- **Meet and Greet Passengers**: Welcome passengers upon arrival at the airport and provide personalized service to ensure a seamless experience.
- **Escort Assistance**: Assist passengers with navigating the airport, including check-in, security checks, immigration, and boarding.
- **Guidance and Information**: Provide clear and accurate information on flight schedules, gate information, airport amenities, and lounge access.
- **Baggage Assistance**: Help passengers with their luggage, including porter services, baggage handling, and claim support if required.
- **Problem Resolution**: Handle any customer issues or inquiries professionally, addressing complaints and providing solutions to ensure passenger satisfaction.
- **VIP and Special Needs Services**: Offer specialized services for VIPs, elderly passengers, unaccompanied minors, and those with special needs.
- **Coordination with Airport Staff**: Work closely with airline and airport personnel to ensure smooth passenger flow and assist with any issues.
- **Documentation and Reporting**: Maintain accurate records of services provided, any incidents, and other relevant information as required by airport policies.
**Qualifications**:
- **Education**: High school diploma or equivalent; additional certification in hospitality or customer service is a plus.
- **Experience**: Previous experience in customer service, hospitality, or an airport environment preferred.
- **Skills**:
- Excellent communication and interpersonal skills
- Ability to work under pressure in a fast-paced environment
- Strong organizational skills and attention to detail
- Multilingual abilities are a plus, especially in widely spoken languages.
- **Other Requirements**:
- Flexibility to work on a rotating shift basis, including weekends and holidays
- Professional appearance and demeanor
- Ability to stand and walk for extended periods and handle luggage as needed
**Benefits**:
- Competitive salary
- Employee training and development programs
- Uniform allowance
- Airport and travel discounts
- Opportunities for career advancement within the airport services industry
**How to Apply**:
If you are passionate about delivering excellent service and enjoy a dynamic, fast-paced environment, we would love to hear from you Please submit your resume with Passport size photo
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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