Inspection Officer
2 months ago
**Job Description: Inspection Officer**
**Position**: Inspection Officer
**Department**: Operations
**Reports To**: Regional Manager and Deputy General Manager
**Key Responsibilities**:
**1. Night Inspections**:
- Conduct regular and adequate night inspections to ensure operational effectiveness and address any issues in real-time.
**2*. **Quality Assurance:*
- Oversee and ensure the quality of deployment of guards at all assigned units.
- Ensure that Field Officers adhere to guard quality criteria while hiring guards for respective units.
**3. Guard Quality Standards**:
- Develop and enforce quality standards for guards based on the client's budget and specific requirements.
- Ensure that guards deployed meet these quality benchmarks consistently.
**4. Client Interaction and Retention**:
- Act as the company's "eye and ear," gathering valuable feedback from clients regarding service quality.
- Predict potential concerns and proactively communicate them to the Regional Manager and General Manager for swift resolution.
- Strive to ensure client satisfaction and retention by addressing concerns and maintaining high service standards.
**5. Monitoring and Supervision**:
- Continuously monitor Field Officers' activities to ensure adherence to quality guidelines and company standards.
- Provide regular updates and reports to the Regional Manager and General Manager regarding operational performance and challenges.
**6. Operational Excellence**:
- Work closely with the team to identify gaps in service delivery and implement corrective measures.
- Ensure that all units are operating at peak efficiency and meeting client expectations.
**Key Attributes and Skills**:
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Proactive problem-solving mindset with the ability to anticipate and address issues effectively.
- Attention to detail and a commitment to maintaining high standards of service quality.
- Ability to build and maintain positive client relationships.
**Qualifications and Experience**:
- Proven experience in a similar role within the security services industry.
- In-depth knowledge of security operations and guard management practices.
- Familiarity with client handling and operational inspections.
**What We Offer**:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
**How to Apply**:
**Job Types**: Full-time, Permanent, Fresher
Join us to play a pivotal role in ensuring operational excellence and client satisfaction
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹14,000.00 - ₹24,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Morning shift
- Night shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you comfortable traveling to other districts to conduct quality checks of the guards at different units?
- Are you willing to conduct a minimum of two surprise night visits per week to inspect the units and ensure operational standards?
**Experience**:
- total work: 1 year (preferred)
Willingness to travel:
- 25% (required)
Work Location: In person
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