Front Office Associate
2 weeks ago
Sure, here is a job description for a Front Office Executive for a 3-star resort:
Job Title: Front Office Executive
Department: Front Office
Reports To: Front Office Manager
Summary:
**Responsibilities**:
- Welcome guests upon arrival and assign rooms.
- Process guest check-in and check-out procedures.
- Handle guest inquiries and requests in a timely and professional manner.
- Manage cash handling and credit card transactions.
- Maintain accurate and up-to-date guest records.
- Provide information about hotel services, amenities, and local attractions.
- Resolve guest complaints and issues effectively.
- Collaborate with other departments to ensure a smooth and enjoyable guest experience.
Qualifications:
- High school diploma or equivalent.
- Previous experience in the hospitality industry is preferred.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in computer skills and hotel management software.
- Ability to handle cash and credit card transactions accurately.
- Strong problem-solving and decision-making skills.
- Ability to work under pressure and meet deadlines.
- Fluency in English and a second language is a plus.
**Benefits**:
- Competitive hourly wage.
- Paid time off.
- Health insurance and other benefits.
- Opportunity to work in a dynamic and fast-paced environment.
- Chance to make a difference in the guest experience.
- Employee discounts on hotel services and amenities.
To Apply:
**Salary**: ₹8,086.00 - ₹15,000.00 per month
**Benefits**:
- Food provided
- Paid time off
Schedule:
- Rotational shift
Ability to commute/relocate:
- Purba Champaran, Bihar: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 9686324721
Expected Start Date: 01/12/2023
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