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Customer Reservation Officer
2 months ago
**Designation: Customer Reservation Officer**
Note: Only hotel industry preferred:
We are looking for **Customer Reservation Officer** to assist our customers with their booking needs.
As a CRO your job duties include greeting guests when they books the villa providing useful information about the property/villa, helping guests to make travel arrangements (if any) You have to address customer complaints or passing those complaints onto the management.
2) Handle all the customer queries and complaints raised on social platforms and understand the customer grievances and provide appropriate resolution
3) Responsible for managing OTA's channels processes reservations by mail, telephone or central reservation systems referral.
4) Ensuring guests’ satisfaction by responding to any concerns they may have during their stay also taking review, feedback, after their checkout
5) Answering questions about services, facilities, and activities, Providing information about local attractions and activities
6) Creates and maintains reservation records by date of arrival and Check out listing.
7) Work on following up on all the assigned cases
8) Providing complete concierge to all our guests
Required Knowledge Skills & Abilities
- Knowledge of Air bnb, Agoda, Goibibo, MMT, Booking.Com
- Effective and diplomatic interpersonal skills in any situations
- Experience working in Customer support, preferably in the hospitality or travel
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Creative thinking and problem-solving skills.
❖ Location: Navi Mumbai Kharghar
❖ Role: Customer Reservation Executive/Officer
❖ Industry Type: Hospitality
❖ Department: Customer Support
❖ Employment Type: Full Time, Permanent
❖ Education : Any Bachelor’s degree in tourism, hospitality
❖ Key Skills: Customer Support, Customer relations, End to end Customer Support, Social media.
Regards
Sonam - HR
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Raigarh, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 93265 69691
Application Deadline: 12/07/2023
Expected Start Date: 05/07/2023
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