Operations Manager- Ci

2 months ago

Vadodara, India NielsenIQ Full time

**Job Description**:
Responsibilities will include leading a large team, associated project work and ensure clean data for client insights. This includes understanding and representing the respective local market conditions in the operations processes, as well as executing defined country “onshore” work.

RESPONSIBILITIES
- Manage team and responsibilities of delivering production cycle on time with defined quality standard
- Handle productivity and automation targets given to the team and ensure timely delivery of these targets
- Engage with team on resolving technical challenges and ascertain newer enhancements in the tool are well understood by the team
- In case of error, engage with stakeholders to do the right communication
- Own the RCA process and work with team to give proper analysis of the issue in discussion
- Ensure effective and clear communication with onshore and other stakeholders, provide precise project updates and manage client queries efficiently
- Define and Monitor the process execution. Get it documented and ensure implementation of mechanism to keep these documents updated with tracking of exceptions
- Understand regular execution process with attention to detail and identify areas of automation and improvement
- Everyday work revolves around ensuring the high quality of the setup used in the various markets reported by Nielsen as well as analyzing any potential concerns in the data which a client may have. It is an important link in the chain of Nielsen activities and our analysts are often engaged in cross-department cooperation.
- Engage with Statistical Operations, Output and Reference Data to collect information and coordinate tasks to improve data quality and drive for continuous business process improvements.
- Prepare accurate tracking KPI to monitor and to improve quality performances (on time delivery and data accuracy) and maintain project work discipline.
- Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues.

Additional Information

**About NIQ**

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._

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