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Expert- Ci, South Africa
3 months ago
Job Description:
Accountable for the implementation and improvements of operational processes and standards in the country, including quality performance and issue resolution while driving an ongoing improvement.
Responsibilities
- Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department.
- Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when required.
- Work with the quality team on first time right and cycle time reporting alongside with operations team to identify focus areas.
- Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
- Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team.
- Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content.
Qualifications:
- Bachelor's Degree in related fields.
- Required Language(s) : English, additional language skills preferred.
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