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Expert- Ci, South Africa

3 months ago


Vadodara, Gujarat, India NielsenIQ Full time

Job Description:


Accountable for the implementation and improvements of operational processes and standards in the country, including quality performance and issue resolution while driving an ongoing improvement.

Drive an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction.

Responsibilities

  • Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department.
  • Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when required.
  • Work with the quality team on first time right and cycle time reporting alongside with operations team to identify focus areas.
  • Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
  • Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team.
  • Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content.

Qualifications:

  • Bachelor's Degree in related fields.
  • Required Language(s) : English, additional language skills preferred.
Additional Information

About NIQ
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With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics.

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