Ccb consumer Banking generic global jpmc

2 weeks ago


Bengaluru, India JPMorgan Chase Bank, N.A. Full time

**Location: Bengaluru, India**

**Job Grade: 601**

**Job Code**:
**OPBP08**
**Business Process Analyst/Associate - Know Your Customer (KYC) Operations**

**Description**

Know Your Customer (KYC) Operations, under Consumer and Community Banking Operations, supports the firm by providing operational support for the enforcement, adherence and compliance of KYC/CIP standards. We service Retail, Commercial and Small business banking customers.

Know Your Customer (KYC) Operations consists of the following functions:

- Day 2 Operations
- Due Diligence
- Customer Data Accuracy Program (CDAP)
- Quality Control
- Business Reporting & Analytics

**Key **Responsibilities**

The primary responsibility of this role is to provide support to the operations teams on reporting, metrics, analysis and presenting to the KYC Operations Leadership Team. The role will also require working with business partners and internal team on process improvements, identify and implement metrics, scorecard design and development and facilitate controls around managing the Business operations.

This role also has a dual responsibility of a Business Analyst for the CDAP function. The role requires working closely with the CDAP Business Manager, CDAP Operations leads and Business Owner in process streamlining and Transformational initiatives
- Responsible for day to day reporting and analysis on KYC Operations metrics, scorecard and performance related activities including scorecard design, recommendations and development
- Responsible for fulfilling adhoc reporting requests and for report automation/enhancements across KYC Operations that would result in a reduction of time to produce and/or data integrity issues
- Compiling various reports for weekly and monthly review meetings held with the KYC Operations Leadership Team Executives and Leadership Team. Works with the business to identify and implement metrics
- Participating in the annual operating plan process for assigned KYC Operations business units. Provides guidance to help business unit management team's structure and document metrics
- Serving as a Subject Matter Expert for KYC Operations Teams related to metric reporting and trending
- In addition, individual would perform detailed analysis for metrics across all KYC Operations business units to identify trends and areas for improvement. This position requires excellent interpersonal skills with the ability to build and maintain key relationships and correspond with senior levels and across organizations.
- Identifies Control requirements which can be managed with better MIS and reporting and helps Operations in executing the controls.
- Provides visibility to management on various operations controls by creating dashboards, working with Operations managers to look at key issue areas and manage issues proactively.
- Independently identifies or works with the business to identify metrics. Develops and implements metrics for the business scorecards based on analytical work that highlights improvement opportunities
- Implement changes to procedures/processes that increase control and/or add automation to existing processes. Proactively identifies areas for improvement throughout all KYC Operations business units. He/She will also extend support to KYC Operations Bengaluru for various initiatives
- Well versed with Applications and access levels
- End-to-end understanding of User tool governance
- Experience in Operational controls
- Collaborate with KYC FCOI teams and provide assistance on various activities such as Hiring, GAT, ART etc.
- Own end to end Genesys, Overtime, Headcount, Asset Inventory, R&O, RTTO
- Perform Job code, Title and Mailcode review.
- Review & Publish Performance Coaching for KYC FCOI team
- Prepare and publish Org chart to understand span of control
- Engage with the CDAP operations, Controls, Technology and Business Support leads in each function to drive projects
- Manage stakeholders in a consultative manner by providing guidance
- Conduct clear analysis, logical structuring, and creative problem solving
- Maintain strong client relationship management skills at all level within the business and program team
- Assess and analyze metrics to support program activity
- Coordinate management meetings and prepare related materials.

**Qualifications**

General Skills/Attributes:

- Excellent written and verbal communication skills.
- Experience in business analysis, reporting of business data, problem identification, resolution and root cause analysis.
- Ability to team and partner collaboratively with business partners and internal team members.
- Demonstrated ability to influence others at a variety of levels including internally and externally
- Demonstrates excellent time management and organizational skills
- Demonstrates high leadership skills and flexibility
- Exceptional problem solving skills as well as the ability to create logical and realistic solutions under tight deadlines.
- Self-starter; demons



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