Dynatrace Admin-l3

1 month ago

Mumbai, India growel softech Full time

**Skills Required:

- **

Technical skills
- Strong Knowledge in Dynatrace tool

administration concepts.
- Experience on APM related areas on

Java,.NET and PHP
- Ability to direct and guide team to

resolve crisis situations within

prescribed SLAs
- Ability to provide consultation for new

projects, functionalities, migrations,

upgrades.
- Ability to direct and guide team to

resolve crisis situations within

prescribed SLAs
- Ability to plan, initiate and manage

special tasks/projects.

Analytical skills
- Good analytical, trouble-shooting skills

in the area of technical fault isolation

and rectification.

Process skills
- Ability to resolve service requests.

Strong attention to detail and the ability

to follow processes.
- Strong Knowledge of ITSM processes

Other skills
- Customer interface experience

(managing expectations; negotiating

compromise solutions).
- Should have good communication and

interpersonal skill.
- Should be willing to work in a 24*7

environment.
- Experience in team handling.


**ROLES AND RESPONSIBILITIES:

- **

Configuring the Collectors ,Web agents, Host agents 

Train users on best practices and Dynatrace features to proactively monitor performance

in their environment as well as use the product to identify bottlenecks as needed 

Function as a front-line technical resource for 'best practice' and informal questions 

Design and develop innovative solutions to integrate Dynatrace in customer environment

and make it a part of their day-to-day operations 

Ensure and document full deployment of Dynatrace product in customer environment 

Help document best practices in developing and deploying Dynatrace in customer

environment. 

Manage competing requests across simultaneous engagements 

Have the ability to manage team and a setup of 450+ JVMS’s 

Generate and analyze thread Dump 

Working on Methods with offshore team in order to configure the dashboard 

Host and process health Analysis 

Dynatrace Database Health Analysis. 

Interface proactively with other Infrastructure support teams such as UNIX, Windows,

Network, Storage, etc. 

Document issues and associated resolutions to problems 

Prepare documentation and presentation of progress reports to customers 

Conduct user’s, customer’s and Team’s training 

Guide/Mentor the team members on technical problems which cannot be resolved at their

level 

Ensure that Systems, Organization processes, & Unit practices adhere to Organization

policies 

Active participation in Organization and Unit level initiatives

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