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Dynatrace Admin

2 months ago

Navi Mumbai, India IBST Full time

**- Delivery of quality, cost-effective
- infrastructure services in a complex &
- high availability environment
- Proven ability to plan and execute workload in a pressurized & dynamic environment.
- ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines Strong Knowledge in Dynatrace tool administration concepts.
- Experience on APM related areas onJava,.NET and PHP
- Ability to direct and guide team to resolve crisis situations within prescribed SLAs
- Ability to provide consultation for new projects, functionalities, migrations,upgrades.
- Ability to direct and guide team to resolve crisis situations within prescribed SLAs special tasks/projects.
- Good analytical, trouble-shooting skillsin the area of technical fault isolation and rectification
- Ability to resolve service requests.
- Strong attention to detail and the ability to follow processes.
- Strong Knowledge of ITSM processes
- Customer interface experience(managing expectations; negotiatingcompromise solutions).
- Should have good communication andinterpersonal skill.
- Should be willing to work in a 24*7
- environment. Experience in team handling.

**Department***:
All Departments

**Open Positions***:
1

**Skills Required**:
Dynatrace,OneAgent,APM

**Role***:

- End2End knowledge on dynatrace implementation.
- At least one PoC should have hands on experience.
- Should have strong in any one of the cloud implementations.
- Expertise in Configure the Process and Service detection rules.
- Good experience in RUM i.e. User action/session properties, request attributes, SLOs,
- calculated metrics, Mobile app user experience monitoring, Key user action metrics,
- Funnel charts for journeys etc
- Easy to adapt new configurations based on the customer requirements.
- Ability to understand and map key problem areas basis the explanation given by the
- customer.
- Good to have dynatrace certification.
- Should have strong knowledge in all dynatrace services and functionalities.
- Expertise in problem solving within the deadlines without impact to the customer.
- Expertise in raising support tickets and follow-up's, and connecting with dynatrace
- supporting people.
- Always fulfill the customer requirements.
- Articulate how APM will help the customer transform his current approach of problem
- solving.
- Have excellent oral and written communication skills, be a team player.
- Application architecture and Business impact of downtime.
- Preparing the monthly shift roaster and manage the team members. Dynatrace integrations to any ITSM tool.
- Knowledge in Synthetic Monitoring Concept and implementation.
- Strong knowledge on ITIL processes like Incident, Problem and Change Management.
- Strong knowledge on UNIX commands.

**Location***:
Belapur, Navi Mumbai, Maharashtra, India

**Education/Qualification***:
BE/Btech ME/Mtech/BCA/MCA

**Desirable Skills***:
ITIL,Unix,ITSM Tool,RUM,Cloud

**Years Of Exp***:
3 to 10 Years

**Salary***:
100000 to 1500000

**Posted On***:

- 05-Jan-2023**Designation***:
Dynatrace Admin

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