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Customer Service Champion

1 month ago

Gautam Budh Nagar, India SaveIN Full time

**Key responsibilities**:
Listen to the needs of the customer/Partner and share insights with product team to help create and deliver solutions for them

Help develop end-to-end, high-impact customer experience through the app

Actively assess potential solutions / product constructs for the platform and create communication strategies for the changes/new feature launches

Develop state-of-the-art communication messages in line with the SaveIN themes

You are also responsible for solving questions in regard to the product provided by the company

B2B and corporate activations

Able to develop and maintain broad and deep external partner relations with company partners

**Skills and competencies**:
Minimum graduate degree in any stream.

Excellent written and verbal communication skills

Strong proficiency with MS Office, including Word, Excel, PowerPoint and Outlook required

Working knowledge of CRM systems like Zoho, Salesforce etc. preferred

Understanding of or experience in working of financial services industry would be a plus

High level of integrity required for handling sensitive and confidential information

Strong customer servicing and interpersonal skills to be able to interact with and respond to customers via different channels

Ability to take initiative in anticipating and identifying problems, find solutions, and provide timely follow
- through on issues

Ability to multi-task and prioritize effectively

Deliver extraordinary customer care by responding to questions concerning the SaveIN app in a fast paced environment

Grow and nurture customer relationships on every interaction that results in measurable customer value

This is an individual contributor role

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Noida, Gautam Buddha Nagar - 201307, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person