Service Advisor
3 weeks ago
**Service Advisor**
**For Mowa, Raipur**
**Responsibilities**:
- Greet customers when they arrive at the workshop and direct them to an available mechanic.
- Opening the new job card.
- Consult with mechanics about necessary repairs and possible alternatives to expensive work.
- Answer questions about service outcome (after consulting with mechanic if necessary).
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up.
- Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
**Required skills**:
- Should be able to drive a vehicle safely and have a valid LMV a driving license.
- Proven experience in a Service Advisor role.
- Strong working knowledge of operational procedures.
**Qualification/Experience**:
- Any Graduate/Diploma/degree in Mechanical Engg.
- Minimum 1 Year experience in similar position.
- Basic computer knowledge (MS Office/Internet)
Contact: 9826754400
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (required)
Work Location: In person
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