Communication Trainer

2 months ago


Vadodara, India Career Guideline Services India Private Limited Full time

**Location**: Vadodra-Gujrat

**Industry**: BPO /KPO

**Experience**:2-3 yrs.

**Salary Budget**: 6.6 LPA max
- Evaluate Trainer/QA effectiveness and report to AM
- Evaluate effectiveness of T & D interventions
- Ensure that Process & VASS training is delivered effectively in the stipulated timelines
- Participate in calibration of Trainers, QAs and Voice Coaches within team and with TBU training team
- Support Front Line Recruitment Teams to assess the quality of new hires
- Analyze and report finding
- Prepare Communication TNA, publish and execute for 100% closure every month
- Meet the training requirements of the BU basis TNA
- Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
- Communicate with other Functions and Clients
- Provide quality floor support, feedback, refresher and corrective training
- Track and report improvement
- Develop & implement a training calendar based on a robust training need analysis

**Desired Skills**:

- Excellent communication skills
- Fluent in English
- Communication in Global/neutral Accent
- Good Knowledge about computers
- Good people management skills
- Analytical Skills / Quantitative skills
- Data Handling / data interpretation
- Continuous Process Orientation
- Planning and Decision making
- Ability to prioritize
- Ability to meet deadlines
- Multi-tasking
- Detail oriented
- Strong organizational skills and Presentation skills
- Ability to work under pressure
- Time Management
- Interpersonal skills and Teamwork
- People Management skills
- Self-motivated
- Ability to drive initiatives to closure
- Ability to deal with all levels of employees with different accents and dialects

**Salary**: ₹500,000.00 - ₹660,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Communication Trainer: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7758825565
Application Deadline: 14/07/2023


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