Support Services Coordinator

4 weeks ago


Bengaluru, India BGRS Full time

Who is BGRS?

At BGRS, we move the people that move the world, enabling opportunities by connecting people and places.

We relocate people across the globe, supporting and guiding their journey by administering benefits on behalf of our clients. Synchronized with our clients for success, we transform mobility programs into a means of recruitment, development, and retention of talent. Our client partners include some of the largest global organizations, as well as mid-tier growth companies and government agencies. As a leading company in global talent mobility, we are committed to fostering an engaging, flexible, and inclusive environment that encourages growth and collaboration. We look forward to welcoming you to our team where you can experience what partnership and talent mobility can achieve.

Role Overview

**In response to the COVID-19 pandemic all interviews are being conducted virtually.

If selected for an in-office position, you will work remotely while BGRS operates under mandatory telework.

What You'll Be Doing

Primary Responsibilities
- Customer Service
- Superior ability to identify and understand customer needs and address them in a timely manner
- Address escalations timely and with superior professionalism with a customer \ client mindset
- Adhere to the BGRS core competencies at all times

Tasks
- Manage and resolve queries and escalations on a timely basis (initial acknowledgement within 24 hours)
- Monitor customer inquiry and exception workflows regularly to ensure resolution within the defined service level agreement (SLA)
- Attend and service client calls as necessary.
- Need to be a team player with excellent ownership
- Perform tasks in accordance with any statutory or legal requirements.
- Ensure all resolutions and processing are in line with the process and rules of engagement.
- Communicate at regular intervals to the customer and / or stakeholder advising on the status of the request
- Ensure all interactions and transactions are accurately and timely documented in the ticketing / tracking systems and business operations systems for full transparency.
- Save all departmental documents electronically in an easy to retrieve location and adhere to a paperless environment.
- Work closely with our supplier management team, client accounting teams and destination service providers in multiple locations across the world to ensure quality and timely services are being rendered to our customers.
- Ensure continuous learning and development of self.
- Contribute to the knowledge base for the betterment of overall operations
- Recommend process improvements changes based on business objectives
- Projects and / or tasks as assigned by supervisors.

What You Bring to BGRS
- Bachelor's Degree preferred
- 2 years of experience in business operations process
- Excellent communication skills (both written and verbal)
- Knowledge of relocation industry will be an added advantage
- International experience will be an added advantage
- Demonstrate high levels of customer service and operational excellence
- Experience in multichannel communication environment
- Ability to multi-task and prioritize in a fast paced environment
- Ability to collaborate successfully with employees from other departments
- Proficient in Microsoft Windows environment (Excel, Word, PowerPoint, SharePoint)
- Career oriented individual looking for a long term association

What BGRS Offers
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development

Follow BGRS

Equal Employment Statement

**APAC/EMEA**:


  • Service Coordinator

    4 weeks ago


    Bengaluru, Karnataka, India Kardex Full time

    Kardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Service Coordinator to be based in Bangalore. Act as a Level 1 customer support: schedule and dispatch workers, work crews, equipment, to appropriate locations according to customer requests, specifications, or needs. Communicate with...

  • Service Coordinator

    7 days ago


    Bengaluru, India Saksham Technologies Full time

    **Location**: - Bangalore Qualification: - Graduate Gender: - Male/Female **Experience**: - 1 to 3 years of Experience in Service Co-ordination. Job Responsibilities: - Customer support - Provide and maintain good customer service and solve problems - Schedule engineers for customer location visits - Maintain feedback once a complaint is closed -...

  • Service Coordinator

    4 weeks ago


    Bengaluru, Karnataka, India Armstrong Fluid Technology Full time

    Service Coordinator **Bangalore, India** January 22, 2024 This is an entry level position to support Service operations in the UK.

  • Service Coordinator

    4 weeks ago


    Bengaluru, India Scientific Research Instruments Co P Ltd Full time

    **Job Summary** **About SRICO**: SRICO is a professionally managed Laboratory Equipment Company established to deliver the best solutions available from internationally reputed manufacturers in the field of Research and Development and Quality Control for industries and educational institutions. **Responsibilities and Duties** Responsible for support to...


  • Bengaluru, India Amith Garment Services Full time

    1) Qualification:Diploma in engineering/BE. 2) 2-4 years experience of handling similar position 4) Immediate joiners are prefered. 5)To coordinate activities related to repair/service /calibration activities 6)should have work expience in instruments based company **Salary**: ₹20,000.00 - ₹25,000.10 per month Schedule: - Day shift - Fixed...


  • Bengaluru, India Talent Corner Full time

    Roles and Responsibilities   Customers or client access the required solution, Candidate must have experience in jetking hardware Diploma/Training,preferred: Immediate Joiner,Qualification: Graduate/under Graduate, Service coordinator Desired Candidate Profile   Perks and Benefits  

  • Service Coordinator

    4 weeks ago


    Bengaluru, India Almoe Digital Solutions Pvt Ltd Full time

    Immediate job opening for "**Service Coordinator**" position in our company located at Hebbal Kempapura, Bangalore. Qualification: Diploma/Any Graduate Experience - 1 - 2 Years **Responsibilities**: 1. Knowledge service desk. 2. Coordination with technicians on jobs schedule and update. 3. Coordination with customers for the install service schedule. 4....


  • Bengaluru, India Innovatia Full time

    Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...


  • Bengaluru, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Service Coordinator

    4 weeks ago


    Bengaluru, India Pinkerton Full time

    Job Summary: The Service Coordinator-North India assigned to one of Pinkerton's largest global clients will be the first point of contact for any technical faults/ issues/ requirements related to the installed security systems infrastructure at sites within his AOR. Essential Functions: Represent Pinkerton's core values of integrity, vigilance,...


  • Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...


  • Bengaluru, India Child Support Foundation Full time

    Role-customer support Associate qualification-puc/Graduate Languages-english Hindi sal-17000-20000 **Job Types**: Full-time, Permanent, Fresher Schedule: - Day shift - Monday to Friday - Morning shift Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...


  • Bengaluru, Karnataka, India AtkinsRéalis Full time

    We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that...


  • Bengaluru, India Thermo Fisher Scientific Full time

    : Coordinates, oversees and completes functions on assigned trials activities detailed on the task matrix. Performs department, Internal, Country and Investigator file reviews as assigned and documents findings in appropriate system. Ensures allocated tasks are performed on time, within budget and to a high quality standard. Calls out in cases of...


  • Bengaluru, India Digicom Systems Blr PVt LTd Full time

    **Job Responsibilities: - ** - Maintain CRM with internal/existing and new clients. - Determining the best solution based on the issue and details provided by customers based on the internal discussion with in house technical team. - Attending the customer calls and queries, solving problems on the primary level through telephone. - Accepting calls, logging...


  • Bengaluru, India AVI Consulting LLP Full time

    **Job Responsibilities: -** - Maintain CRM with internal/existing and new clients. - Determining the best solution based on the issue and details provided by customers based on the internal discussion with in house technical team. - Attending the customer calls and queries, solving problems on the primary level through telephone. - Accepting calls, logging...


  • Bengaluru, India Child Support Foundation Full time

    Compnay: Altuist Role :Customer support Associate Qualification: Graduate Languages:Eng ,Hin Loc:kudlu :Gate Timeings:Mon-Fri **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹17,000.00 - ₹21,000.00 per month Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly...


  • Bengaluru, India Clarivate Full time

    We are looking for a proactive Technology Enthusiast to join us as a Service Desk Analyst for Bangalore. You will provide first-line support, utilizing your expertise in Active Directory Management, O365 admin console management, and Incident, Request, and Access management. A passion for technology, excellent analytical skills, and the ability to thrive in...


  • Bengaluru, India Koch Global Services Full time

    **Description** **Your Job** We are looking for an efficient Human Resources (HR) Coordinator to undertake a variety of HR administrative duties. You will facilitate daily HR functions like keeping track of employees records and supporting the interview process. Your role, also, involves performing tasks with a focus to grow our company’s talent pipeline...

  • Genesys Support

    4 weeks ago


    Bengaluru, India CIEL HR Services Full time

    **Responsibilities**: - Ensure necessary technical help, develop and support for Genesys Pure cloud implementation. - Expected to liaise with Business users, call center groups for Pure cloud implementation and support. - Participate in business stake holder meetings, orientation and ongoing training of new IT staff. - Coordinate activities with other...