Quality and Training Team

6 months ago

Hyderabad Telangana, India Consult Hagnos Full time

Role: - Trainer

Teams reporting - Quality and Training Team

Reports to - Munisai K

Hiring Manager - Munisai K

About us:
Ever since we began our journey in 2013, our aim has been to enable credit for every possible

earning individual. Like payments, which has become digital, embedded & ubiquitous in the last 8

years, credit too will become a ubiquitous instrument for a consumers/business owner to transact

for various purchases whether it is a vanilla Term Loan to consumer financing to working capital

finance. And we are at the forefront of this shift.
- We are one of the top-rated AI companies in India built credit scores, alternate data products

using multiple data sources and operate as “SAAS” for 50+ clients across banking and tech

industry.
- We are technology first and build products that help us give asymmetric scale.
- We launched embedded credit in 2020 under the brand name Prefr where we deeply embed

our solution within large online distribution platform at the time of transaction for

consumers via Personal Loan/Consumer Loan and businesses via Working Capital Loans
- We have been recently acquired by CRED
- We have embedded our solution with internet platforms that want to offer a loan product to

their users.
- Our team comes from variety of backgrounds: Experts from NBFC, Bureaus, Banking,

Technology, Ex entrepreneurs co-located PAN-India diverse.

Role Summary:
We are looking for Trainer who has proven experience in Sales background. As a Trainer you will be

answering process and procedure related queries, have a strong knowledge of the onboarding

process. You will lead training of new hires and support ongoing training to help Go Live team

members be successful in their roles. On a day-to day basis the role is responsible for delivering and

maintaining training content, tracking progress of learners through training, and working closely with

leaders to provide updates and suggestions for improvement.

What will you do?

Assessment and Delivery of Training:

- Evaluate and deliver comprehensive soft and technical skills training across all training

domains.
- Utilize BPO matrices to enhance training effectiveness.

Training Material Development:

- Create, revise, and facilitate training materials and documents to impart essential skills and

knowledge to staff.
- Ensure alignment of training materials with operational requirements.

Training Planning and Execution:

- Prioritize, design, and deliver training sessions to meet operational needs within the team.
- Develop monthly training calendars and publish completion reports.

Module Development and Enhancement:

- Build and upgrade training modules focusing on product, process, and soft skills.

Training Management:

- Maintain training MIS including batch trackers and refresher trackers.
- Facilitate multi-week new hire training and nesting, as well as floor-training and BQM

training.

Supervision and Coaching:

- Supervise and coach learners in nesting and BQM environments.
- Oversee new hire progression and enhancement training.

Feedback and Solutions Implementation:

- Provide feedback to trainees to improve performance metrics.
- Implement appropriate solutions based on feedback.

Reporting and Communication:

- Fill out accurate reports to impact the bottom line.
- Establish and maintain communication with stakeholders and team members to strengthen

relationships.
- Bachelor’s degree in any field and Proven 2 - 4 years of experience as corporate trainer or

similar role.
- Strong English and Hindi verbal and written communication skills
- Sales background is mandatory.
- Good understanding of various teaching methodologies and tools.
- Proficient in MS Office, especially PowerPoint.
- Experience with e-learning software is an asset.
- Good time-management skills.
- Ability to multi-task.
- Excellent presentation skills
- Strong interpersonal and communication skills.
- Critical-thinker and problem-solver.
- Comfortable in developing solutions and individual improvements.

Pay: ₹400,000.00 - ₹800,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 4 years (preferred)

Work Location: In person

  • Team Member

    4 months ago

    Hyderabad, Telangana, India Kotak Mahindra Full time

    **Team Member - Training** **(Regional Training Manager - Relationship Channel) - Department- Consumer Bank - Training (Retail Liabilities)- Location- Chandigarh- Number of Positions- 1- Reporting Relationships- SVP- Position Grade- M5/M6 - Conduct training for products/process/system for employees for all roles - Ability to define training objective,...

  • Director training quality

    1 week ago

    Hyderabad, India Firstsource Full time

    Company Profile A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer...

  • Director training quality

    2 weeks ago

    Hyderabad, India Firstsource Full time

    Company ProfileA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

  • Director Training Quality

    2 weeks ago

    Hyderabad, India Firstsource Full time

    Company Profile A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer...

  • Director Training Quality

    2 weeks ago

    Hyderabad, India Firstsource Full time

    Company ProfileA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

  • Director Training Quality

    2 weeks ago

    Hyderabad, India Firstsource Full time

    Company Profile A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer...

  • Director Training Quality

    1 week ago

    Hyderabad, India Firstsource Full time

    Company ProfileA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

  • Lead Training and Quality Strategist

    3 weeks ago

    Hyderabad, Telangana, India DAZN Full time

    Transforming Customer ExperienceWe are seeking a highly skilled Lead Training and Quality Strategist to own our end-to-end quality and training teams. This pivotal role ensures every customer interaction is of the highest quality, providing an exceptional experience.About the RoleIn this leadership position, you will work across product, global markets,...

  • Sports Training and Quality Lead

    2 weeks ago

    Hyderabad, Telangana, India DAZN Full time

    Role OverviewWe are seeking a skilled Sports Training and Quality Lead to join our team at DAZN. As a key member of our leadership team, you will be responsible for driving the development and implementation of our training and quality initiatives.

  • Training Officer

    2 months ago

    Hyderabad, Telangana, India Promea Therapeutics Full time

    We are seeking an enthusiastic Training Officer to lead the development and implementation of our staff training programs. The Training Officer’s responsibilities include identifying training needs based on skills gap analyses, developing group and individual learning courses, and managing the training budgets. Experience with different projects, like...

  • Training Executive

    6 months ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Job Number** 24026573 **Job Category** Human Resources **Location** Sheraton Hyderabad Hotel, 115/1 Nanakramguda, Financial District, Hyderabad, Telangana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Conduct stand-up training to groups of employees. Assist with orientation...

  • Strategic Quality and Training Director

    1 month ago

    Hyderabad, Telangana, India Genpact Full time

    Genpact is a global professional services and solutions firm driven by our innate curiosity and entrepreneurial agility.We are seeking a Strategic Quality and Training Director to lead our Overall Knowledge Transfer, Knowledge Management, Quality Assurance, and Policy Management for our Born in Cloud Hi-Tech clientele.The selected candidate will be...

  • Firstsource | Director Training Quality | hyderabad

    2 weeks ago

    hyderabad, India Firstsource Full time

    Company ProfileA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

  • 15h Left: Director Training Quality

    5 days ago

    Hyderabad, India Firstsource Full time

    Company ProfileA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

  • Firstsource | Director Training Quality | hyderabad

    1 week ago

    hyderabad, India Firstsource Full time

    Company Profile A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer...

  • Training Facilitator

    3 months ago

    Hyderabad, Telangana, India IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Training Administrator

    6 months ago

    Hyderabad, Telangana, India Zenoti Full time

    Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...

  • Training Content Designer

    6 months ago

    Hyderabad, Telangana, India TÜV SÜD South Asia Pvt Ltd Full time

    A training content designer, who can **Develop Training Presentations**: Create comprehensive PowerPoint presentations (on technical and regulatory topics) for training sessions in Company CI, ensuring the content is engaging, informative, and aligned with learning objectives. SME knowledge not required. **Edit and Refine Content**: Review, restructure and...

  • Team Member

    6 months ago

    Hyderabad, Telangana, India Dr Reddy's Laboratories Limited Full time

    **Company Description** Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because **Good Health Can’t Wait**. We started in 1984 with a modest...

  • Business Development Manager

    3 weeks ago

    Hyderabad, Telangana, India Genpact Full time

    Genpact is a global professional services firm that delivers outcomes shaping the future.We are inviting applications for a Business Development Manager role focusing on quality assurance and training initiatives. The successful candidate will support the organization's strategy, develop and handle performance of the training and quality team, and drive...