Quality and Training Team

3 weeks ago

Hyderabad Telangana, India Consult Hagnos Full time

Role: - Trainer

Teams reporting - Quality and Training Team

Reports to - Munisai K

Hiring Manager - Munisai K

About us:
Ever since we began our journey in 2013, our aim has been to enable credit for every possible

earning individual. Like payments, which has become digital, embedded & ubiquitous in the last 8

years, credit too will become a ubiquitous instrument for a consumers/business owner to transact

for various purchases whether it is a vanilla Term Loan to consumer financing to working capital

finance. And we are at the forefront of this shift.
- We are one of the top-rated AI companies in India built credit scores, alternate data products

using multiple data sources and operate as “SAAS” for 50+ clients across banking and tech

industry.
- We are technology first and build products that help us give asymmetric scale.
- We launched embedded credit in 2020 under the brand name Prefr where we deeply embed

our solution within large online distribution platform at the time of transaction for

consumers via Personal Loan/Consumer Loan and businesses via Working Capital Loans
- We have been recently acquired by CRED
- We have embedded our solution with internet platforms that want to offer a loan product to

their users.
- Our team comes from variety of backgrounds: Experts from NBFC, Bureaus, Banking,

Technology, Ex entrepreneurs co-located PAN-India diverse.

Role Summary:
We are looking for Trainer who has proven experience in Sales background. As a Trainer you will be

answering process and procedure related queries, have a strong knowledge of the onboarding

process. You will lead training of new hires and support ongoing training to help Go Live team

members be successful in their roles. On a day-to day basis the role is responsible for delivering and

maintaining training content, tracking progress of learners through training, and working closely with

leaders to provide updates and suggestions for improvement.

What will you do?

Assessment and Delivery of Training:

- Evaluate and deliver comprehensive soft and technical skills training across all training

domains.
- Utilize BPO matrices to enhance training effectiveness.

Training Material Development:

- Create, revise, and facilitate training materials and documents to impart essential skills and

knowledge to staff.
- Ensure alignment of training materials with operational requirements.

Training Planning and Execution:

- Prioritize, design, and deliver training sessions to meet operational needs within the team.
- Develop monthly training calendars and publish completion reports.

Module Development and Enhancement:

- Build and upgrade training modules focusing on product, process, and soft skills.

Training Management:

- Maintain training MIS including batch trackers and refresher trackers.
- Facilitate multi-week new hire training and nesting, as well as floor-training and BQM

training.

Supervision and Coaching:

- Supervise and coach learners in nesting and BQM environments.
- Oversee new hire progression and enhancement training.

Feedback and Solutions Implementation:

- Provide feedback to trainees to improve performance metrics.
- Implement appropriate solutions based on feedback.

Reporting and Communication:

- Fill out accurate reports to impact the bottom line.
- Establish and maintain communication with stakeholders and team members to strengthen

relationships.
- Bachelor’s degree in any field and Proven 2 - 4 years of experience as corporate trainer or

similar role.
- Strong English and Hindi verbal and written communication skills
- Sales background is mandatory.
- Good understanding of various teaching methodologies and tools.
- Proficient in MS Office, especially PowerPoint.
- Experience with e-learning software is an asset.
- Good time-management skills.
- Ability to multi-task.
- Excellent presentation skills
- Strong interpersonal and communication skills.
- Critical-thinker and problem-solver.
- Comfortable in developing solutions and individual improvements.

Pay: ₹400,000.00 - ₹800,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 4 years (preferred)

Work Location: In person

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