Recovery Executive

2 months ago


Gurugram Haryana, India Cryoviva Biotech Pvt Ltd Full time

**Job: Recovery Executive**

**Location: Gurgaon**

**Working Day: 5 Days**

**Time : 9am to 5pm Onsite**

**Job profile for Collection lead in recovery (Balance & bounce) cases**

1. Responsible for calling on balance cases (year 2020-2024) received from accounts team on monthly basis.

2. Responsible for calling on old bounce cases (year 2020-2024) & current bounce of year 2022 received from accounts team on monthly & weekly basis.

3. Responsible for making pickups & getting payment collected by cash /cheque /online /web payment/ ENACH.

4. Arranging cheque/Cash pickup by coordination with respective location sales person.

5. Responsible for redepositing bounce cheques on particular date if client is ready for the same.

6. Sending collected online/cash/cheque payment details mail to accounts for confirmation.

7. To update payment in C-CONNECT of all confirmation received from accounts team.

8. Sending account statement, payment receipt, No dues, Performa Invoice to clients.

9. Responsible to call on current year (2022) balance cases if mail received from respective sales head or sales admin for H.O follow-up.

10. Arranging cord blood reports/filling up agreement & MHQ/plan benefits query/storage declaration letter from client service team.

11. Arranging referral call from respective department in case of referral issues.

12. To resolve query received from accounts, support, referral & helpline numbers.

13. Sending reminder letter to client if not responding by calls.

14. Sending termination letter to client via mail & speed post if client is having intension issue for making payment & maintaining the database of the same.

**Job Type**: Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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