Guest Relation Executive

3 weeks ago

Mussoorie, India goSTOPS Hospitality Private Limited Full time

**GUEST RELATION EXECUTIVE/SR. GRE**

**WHO WE ARE**

Established in 2014, GoStops is India's fastest-growing backpacker hostel brand. We presently have a geographic presence in more than 30 destinations & our mission is to offer Gen. Z consumers fantastic social stays at reasonable prices & create a brand with which they can associate.

**HOW ARE WE UNIQUE**
- Since inception, we have catered to more than 5 lakh guests.
- Grew 6x in terms of the number of beds during the pandemic years despite a sharp decline in the industry.
- Raised $2 Mn in two funding rounds during the pandemic.
- Highest number of beds available.

**TEAM BACKGROUND**

You will be joining the Operations team at goStops with a specific focus on day-to-day operations. You will improve the hostel’s quality by delivering exceptional guest service.

**JOB ROLE**

As a Guest Relation Executive, you will help the organization to achieve its goals by smoothening day-to-day operations through great communication & team coordination.

**RESPONSIBILITIES**
- **Greeting and assisting visitors in a professional and friendly manner.**:

- Perform check-ins and check-outs.
- **Scheduling and confirming appointments, meetings and events.**:

- **Reporting to management and assisting with administrative tasks.**:

- **Answering phone calls and forwarding calls to respective departments.**:

- **Keeping track of office supplies and placing orders for replacements.**:

- Organising and maintaining files and records and updating them when necessary.
- Creating and maintaining updated documents and spreadsheets.
- Overseeing the sorting and distribution of incoming mails & inquiries.
- Preparing outgoing mail items such as envelopes or packages.
- Organize bookkeeping and issue invoices/checks.
- Converting visitors into repeaters by providing excellent service.
- Ensure strict compliance with the brands & regulations.
- Responsible for the property in the absence of the property manager.

**AN IDEAL CANDIDATE WILL HAVE**
- Owner mindset, willingness to take initiatives and accountability to drive closures.
- Hospitality management degree(preferably).
- Powerhouse of energy to motivate others.
- Excellent managerial and communication skills.
- Great skill in handling crisis.
- No issues while traveling across India.

**EXPERIENCE**

Minimum one year of experience in front office operations.

Experience in handling cash & preparing vouchers.

**JOB INFO**
- **Location**:Mussoorie
- **Employment Type**:Permanent
- **Recruitment Process**:Round 1 interview with H.R. followed by Round 2 Interview with Technical Head (if qualified).
- **Only Accommodation will be provided**:

- **Joining Date**:17/04/23

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Mussoorie, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 0-1 year (preferred)

Expected Start Date: 18/04/2023
- Health insurance

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