Desktop Support

2 weeks ago

Kochi, India Total IT Global Full time

The Engineer shall provide oversight to ensure that information systems and infrastructure are in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. The IT Team Lead shall work on-site and may be required to travel to locations to support meetings or other activities in support of assigned work. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. This is a senior-level technical position, requiring a wide variety of experience in supporting technology in a complex environment. The incumbent will have demonstrated advanced, in-depth experience with implementing, configuring, and supporting Windows based computers. In-depth proficiency and knowledge and hands-on experience supporting servers and network technology is also required to be successful in this position. The incumbent will provide work guidance or orientation for non-routine procedures, complex issues, and implementation.

Position Responsibilities

a) Exceptional communication skills.

b) Knowledgeable about current Microsoft Office Suites.

c) Familiar with backup technologies (VEEAM, Crash plan, Veritas NetBackup etc.).

d) Familiar with anti-virus technologies (McAfee ePO / Symantec Endpoint Protection, AV Defender, etc.).

e) Familiar with software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools).

f) Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting).

g) Familiar with remote access technologies (VPN, dial-up, terminal services).

h) Knowledgeable about current Microsoft Windows operating systems.

i) Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above.

j) Experience and skill administering enterprise Microsoft SCCM.

k) Excellent verbal and written communication skills.

l) Self-starter and ability to manage own time effectively.

m) Strong organization skills.

**Job Types**: Full-time, Regular / Permanent

Day range:

- Monday to Friday

Shift:

- Day shift

**Education**:

- Diploma (required)

**Experience**:

- Desktop support: 3 years (required)

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