Trainee/Associate IT Ops Engineer
4 weeks ago
Trainee/Associate IT Ops Engineer
CCS is a Trusted Digital Acceleration Partner to modern enterprises, who want to focus on their top-line growth and reduce friction affecting their bottom-line, with compatible, bespoke digital solutions.
What can you expect from the Job?
> Dynamic Work Environment: Engage in a dynamic work environment that fosters continuous learning and professional growth.
> End User Support: Provide exceptional end-user support, addressing and resolving technical issues promptly.
> Technical Exposure: Gain exposure to a wide range of technical areas, including Operating Systems, Hardware, Networking basics, and Cloud fundamentals.
> Collaborative Team: Collaborate with a team of experienced IT professionals to tackle complex challenges and projects.
> Domain Expertise: You will gain expertise in the industry's leading domain technologies ranging from business applications, SME -ERP and manufacturing industries.
What will help you do the job well?
> Experience: 0 to 1.5 years of experience with a strong knowledge of Desktop, Laptop, Hardware and Troubleshooting support.
> Technical Proficiency: Knowledge of End User Support, Operating Systems, Hardware, Desktop and Laptop Hardware configurations and Networking basics.
> Troubleshooting Skills: Exhibit excellent troubleshooting skills to efficiently diagnose and resolve technical issues.
> Prioritization & SLA Support - Responsible for prioritizing and providing SLA support to end users at the deployed location, encompassing troubleshooting and maintenance of laptops, desktops, and network devices, and offering OS support.
> Ticket Resolution - Accountable for timely ticket resolution, meeting MTTR targets, and ensuring adherence to response and resolution SLAs
> Shift Flexibility: Ability to work in different shifts and adapt to changing schedules.
> Communication Skills: Effective communication skills to interact with end-users and collaborate with team members.
> Proactive Attitude: Proactively identify and address potential issues before they escalate.
> Knowledge of ISMS principles and best practices.
We would love it if you have:
> Certifications: Relevant certifications in IT, such as MCSA, CCNA, A+ or N+ in HW/Networking are an added advantage.
> Cloud Experience: Basic knowledge about cloud platforms (e.g., AWS, Azure, Google Cloud).
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