Sse - Oss Bss L3 Application Support

2 months ago


Chennai Tamil Nadu, India Prodapt Full time

Overview:

- Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)
- Good Understanding on support cycle and Production deployments
- Excellent problem-solving and analytical skills
- Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have

needed. Responsibilities:

- Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
- Excellent verbal and written communication skills
- Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.

**Requirements**:

- Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
- Excellent verbal and written communication skills
- Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide technical training and support to internal teams as



  • Chennai, Tamil Nadu, India Prodapt Full time

    Overview: - Strong knowledge in Tech Skill (React Js, Android, Node Js, Oracle Db and MERN Stack) - Good Understanding on support cycle and Production deployments - Excellent problem-solving and analytical skills - Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own...


  • Chennai, India Prodapt Full time

    Overview: - Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) - Good Understanding on support cycle and Production deployments - Excellent problem-solving and analytical skills - Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own...


  • Chennai, Tamil Nadu, India Prodapt Full time

    Overview: Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on support cycle and Production deployments Excellent problemsolving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA...


  • Chennai, India Saaki Argus & Averil Consulting Full time

    About the Client:An IT Service based MNC with key focus on Telecom domainLocation : Chennai & HyderabadExp : 11+ YearsWork From OfficeRoles & Responsibilities:•Ability to analyze Telco processes, simplify them and develop solutions in alignment with architecture principles.•Experience in working with business and application teams to collect requirements...


  • Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    About the Client:An IT Service based MNC with key focus on Telecom domainLocation : Chennai & HyderabadExp : 11+ YearsWork From OfficeRoles & Responsibilities:Ability to analyze Telco processes, simplify them and develop solutions in alignment with architecture principles.Experience in working with business and application teams to collect requirements and...


  • Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    About the Client: An IT Service based MNC with key focus on Telecom domain Location : Chennai & Hyderabad Exp : 11+ Years Work From Office Roles & Responsibilities: •Ability to analyze Telco processes, simplify them and develop solutions in alignment with architecture principles. •Experience in working with business and application teams to...

  • Solution Architect

    1 week ago


    Chennai, India Capleo Global Solutions Pvt LTD Full time

    **Position** - Solution Architect - OSS- Grade- M1C- Reporting to- Engineering Head- Location- Hyderabad- Qualification- B.E / B. Tech / M.E / M. Tech- Preference- ECE/CS- Experience - (overall)- 10-15 Years (Telecom OSS)- Experience - (similar projects)- 8-10 Years- Skillset- Application Awareness: HPE-vTeMIP, UTM, UMB, UCA, UOC, OSSM, FAS; MF-NNMi, UCMDB,...


  • Hyderabad/Chennai/Delhi/Mumbai/Pune/Kolkata/Anywhere in India/Multiple Locations, IN Crossover Full time

    About the Role :- We are seeking a highly skilled and innovative Technical Support Engineer to join our team and play a key role in shaping the future of our customer support operations.- You will leverage your expertise in telecommunications and your understanding of AI tools to design, implement, and utilize AI-powered systems that enhance efficiency and...


  • Hyderabad/Chennai/Delhi/Mumbai/Pune/Kolkata/Anywhere in India/Multiple Locations Crossover Full time

    About the Role :- We are seeking a highly skilled and innovative Technical Support Engineer to join our team and play a key role in shaping the future of our customer support operations.- You will leverage your expertise in telecommunications and your understanding of AI tools to design, implement, and utilize AI-powered systems that enhance efficiency and...

  • Solution Design

    1 week ago


    Guindy, Chennai, Tamil Nadu, India Prodapt Full time

    Overview: Business Analyst, Solution Design, Process Design, Service Design **Responsibilities**: Accountable for defining the solution design of OSS/BSS solutions in adherence to the architecture, customer requirements and contractual outcomes Accountable for ensuring project delivery of multi-domain BSS/OSS solutions Requirements gathering for creating...

  • Lla QA Sses

    2 weeks ago


    Guindy, Chennai, Tamil Nadu, India Prodapt Full time

    Overview: Prodapt is looking for a Manual tester with Telecom background with 3 to 5 yrs of experience for Chennai location who can general work mode(NO WFH/ Hybrid). **Responsibilities**: We are seeking a Manual Tester to join our team immediately. As a Manual Tester, you will play a crucial role in ensuring the quality and reliability of our...

  • Solution Design

    2 months ago


    Guindy, Chennai, Tamil Nadu, India Prodapt Full time

    Overview: Business Analyst, Solution Design, Process Design, Service Design **Responsibilities**: Accountable for defining the solution design of OSS/BSS solutions in adherence to the architecture, customer requirements and contractual outcomes Accountable for ensuring project delivery of multi-domain BSS/OSS solutions Requirements gathering for creating...

  • Solution Design

    17 hours ago


    Guindy, Chennai, Tamil Nadu, India Prodapt Full time

    Overview:Business Analyst, Solution Design, Process Design, Service DesignResponsibilities:Accountable for defining the solution design of OSS/BSS solutions in adherence to the architecture, customer requirements and contractual outcomesAccountable for ensuring project delivery of multi-domain BSS/OSS solutionsRequirements gathering for creating BSS/OSS...


  • Chennai, India Prodapt Full time

    Overview: - Primary Skills- OSS/BSS Tech Lead/Architect- Secondary Skills- OSS/BSS Tech Lead/Architect**Responsibilities**: - Additional notes for JD - Able to understand the underlying architecture of the existing Billing System, perform the effective impact assessment within the competitive timeframe Strong experience in HP IUM Real-Time Charging Manager...

  • Vlocity Ba

    1 week ago


    Guindy, Chennai, Tamil Nadu, India Prodapt Full time

    Overview: Job Description: Prodapt is seeking a design-savvy Business Analyst experienced in the Telecom BSS/OSS domain, to play a key role within the Products team in shaping the development of productised Multi-Service E2E solutions. The productised solutions, built over the Vlocity platform and its suite of products, involve E2E Customer journeys for...


  • Chennai, Tamil Nadu, India Prodapt Full time

    Overview: Primary Skills OSS/BSS Tech Lead/Architect Secondary Skills OSS/BSS Tech Lead/ArchitectResponsibilities:Additional notes for JD Able to understand the underlying architecture of the existing Billing System, perform the effective impact assessment within the competitive timeframe Strong experience in HP IUM Real-Time Charging Manager Strong...

  • Openshift L3

    2 days ago


    Chennai, Tamil Nadu, India NTT DATA Full time

    OpenShift L3 Roles & Responsibilities: - Manage the container platform ecosystem - Manage Installation, upgrade, patching, Monitoring - Cluster capacity management - Provide L3 support for OCP (OpenShift) administration Essential Skills / Knowledge: - Hands-on experience in PAS (OpenShift / Kubernetes) - Expertise with REDHAT OpenShift Container...


  • Chennai, Tamil Nadu, India Pfizer Full time

    Role Summary The Omnichannel Services & Solutions (OSS) Solution Architect is responsible for driving the development and management of all websites, with a focus on Architecture. The Solutions Architect will take ownership of the defining best practices and have regular touchpoints with vendors and other stakeholders. Role Responsibilities- Gather input...

  • (MATRIXX) software

    2 months ago


    chennai, India Anicalls (Pty) Ltd Full time

    • Support in the capture, refinement, and documentation of customer requirements.• Play a lead role with partners and other stakeholders to:• Create and document the logical and physical integration design for our applications and solutions.• Install, upgrade, and configure applications and potentially other OS or third-party software components...

  • Full Stack Engineer

    4 weeks ago


    tamil nadu, India TIERONE OSS Technologies Inc Full time

    Company DescriptionTIERONE OSS Technologies Inc is a Canadian company with deep telecom experience that produces innovative software products to address the operational challenges facing service providers. TIERONE's solutions encompass service delivery and assurance functionality to offer real-time visibility and control. With headquarters in Mississauga,...