Client Support Executive

5 months ago

Chennai Tamil Nadu, India OGAI Technologies Private Limited Full time

**Responsibilities**
- Focus on ensuring on-time delivery of projects to clients, monitoring timelines and milestones closely to meet deadlines.
- Track project status by frequently interacting with the production/vendor department, ensuring smooth coordination and timely execution of tasks.
- Deliver final products to clients, ensuring accuracy and adherence to quality standards.
- Anticipate and adapt to the ever-changing needs of customers by being proactive and innovative in implementing solutions.
- Analyze and fix Turnaround Time (TAT) for projects, informing clients promptly about any unforeseen delays, and managing their expectations effectively.
- Handle client communication professionally and efficiently, addressing feedback, update requests, and TAT revisions promptly and accurately.
- Analyze trends in client expectations and implement state-of-the-art solutions to ensure client satisfaction at all times.
- Interact with the sales team as needed to address client requirements and provide support for client communication.
- Cross-verify the proper updating of project details, including the number of projects/batches, in the project management software.
- Honor customer requests promptly and professionally, providing clear and pleasing explanations when unable to fulfill requests immediately or lacking expertise in a specific domain.
- Ensure queries, decision logs, and samples are replied to and confirmed by clients in a timely manner.
- Ensure proper handling of uploads, downloads, and shipments to meet client requirements.
- Contact customers directly over the phone, or through the sales team, as necessary to address inquiries or provide updates.
- Possess strong skills in basic, intermediate, and advanced litigation coding to support project requirements effectively.
- Generate billing summaries and calculation sheets in collaboration with responsible departments.
- Perform any other duties as assigned from time to time to support the overall operations and objectives of the organization.

**Skills and Expertise**:
**General Skills**:

- Excellent written and verbal communication skills to effectively interact with peers and customers.
- Proficiency in analytical and problem-solving skills, with the ability to analyze issues from different perspectives and provide innovative solutions.
- Ability to think from the customer's perspective, understanding their needs and preferences.
- Commitment to integrity and ethical conduct, consistently presenting accurate information, and adhering to professional standards.
- Proactive in identifying challenges and proposing solutions, with the courage to escalate issues to top management when necessary.
- Ability to negotiate effectively with customers on timelines, priorities, and needs.
- Flexibility to adjust hours or shifts as required to meet operational needs.
- Commitment to continuous learning and skill acquisition, sharing knowledge, and guiding juniors to enhance competencies.

**Client Support Skills**:

- Strong focus on tasks with attention to detail, ensuring accuracy and adherence to project specifications.
- Basic, intermediate, or advanced knowledge of computer usage.
- Adherence to defined processes and protocols, while also identifying and providing solutions for new
- Ability to prepare and provide reports as directed by the manager, presenting data and insights effectively.
- Maintenance of customer feedback, Turnaround Time (TAT) extensions, and customer appreciation reports to understand customer needs and improve service quality.
- Basic, intermediate, or advanced multi-tasking skills are needed to handle multiple responsibilities efficiently.

**Preferred**:

- Bachelor's degree in Business Administration, Computer Science, or related field.
- 2-4 years of experience as a Client Support Executive or similar role.
- Advanced customer support-oriented skills.
- Proficiency in using and creating Excel macros, Epsilon Macros, Concordance, Summation, and Law software.
- Excellent communication skills, both verbal and written.
- Strong analytical and problem-solving abilities.
- Ability to mentor and coach junior team members.
- High level of accountability and the ability to make decisions independently.
- Proficiency in generating billing summaries, calculation sheets, and project reports.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹60,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9884461033

  • Client Support Executive

    4 months ago

    Chennai, Tamil Nadu, India VINAYAGA ENTERPRISES Full time

    **Roles and Responsibilities** A Client Support Executive plays a vital role in maintaining and enhancing the relationships between a company and its clients. Their primary responsibility is to ensure client satisfaction by providing timely and accurate responses to inquiries, resolving issues, and offering solutions that meet or exceed client expectations....

  • Client Support Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Avtar Full time

    **At Avtar, we're passionate **about diversity and inclusion****: We're looking for like-minded individuals who want to bring their authentic selves to work and join us in creating a culture of belonging. Together, we can achieve our true purpose. Get acknowledged and appreciated Gain the appreciation you deserve. Being led by a leadership team of...

  • Client Support Executive

    6 months ago

    Chennai, Tamil Nadu, India Bright River India Private Limited Full time

    **Customer Success Executive - CGI**- Planning and delivery of jobs (prioritization)- Establishing, developing, and building relationships with our customers- Understanding your customers and their respective organizational KPIs, bottlenecks, content creation process, and workflows.- Helping your customers meet and surpass their goals- Ownership of: -...

  • Customer Support Executive

    4 months ago

    Guindy, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Looking Customer Support Executive** **Should have good communication skills in Tamil / English / Hindi** **Should have 2 yrs experience in Telesales / Customer Support** **Immediate Joiner will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Life...

  • Client Support Executive

    4 months ago

    Madurai, Tamil Nadu, India GAIPP PVT. LTD. - Madurai Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Planning the training and standardization of service delivery. - Monitoring the work of individual representatives and of the team. -...

  • Customer Support Executive

    5 months ago

    Chennai, Tamil Nadu, India Client of HR4NATION Full time

    We require Executive - Customer Support (Female) for handling voice and non-voice queries. Graduation and Excellent communication is mandatory Salary Rs 18,000 - Rs. 27,000 (depending upon experience & skill set)) Day Shift - Monday to Saturday Location Chennai - Guindy / T.Nagar - Day shift (Cab not offered) Call 9381003750 **Salary**: ₹18,000.00 -...

  • Customer Support Executive

    5 months ago

    Chennai, Tamil Nadu, India Client of HR4NATION Full time

    We require Executive - Customer Support (Female) for handling voice and non-voice queries. Graduation and Excellent communication is mandatory Salary Rs 18,000 - Rs. 27,000 (depending upon experience & skill set)) Day Shift - Monday to Saturday Location Chennai - Guindy / T.Nagar - Day shift (Cab not offered) Call 9381003750 Pay: ₹18,000.00 -...

  • Client Operations Executive

    7 months ago

    Chennai, Tamil Nadu, India Dentsu Aegis Network Full time

    The purpose of this role is to support client teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit. Job Title: Client Operations Executive **Job Description**: Key...

  • Sales Executive

    22 hours ago

    Chennai, Tamil Nadu, India Industrial Support services consulting Full time

    **Sales Executive - SAAS Cloud Communications / Call Centre Software / Telecom / SMS / Whatsapp Location: Chennai, India Department: Sales & Business Development Experience: 2-5 years in B2B sales, preferably in cloud communications, telecom, or SaaS Key Responsibilities: Lead Generation: Identify and qualify potential clients through market research,...

  • Client Service Executive

    2 months ago

    Chennai, Tamil Nadu, India Eumaxindia Private limited Full time

    **Job Title**: Client Service Executive **Location**: Chennai **Company Overview**: Eumaxindia Private Limited is a leading **outdoor branding, media and advertising agency** dedicated to delivering innovative marketing solutions to our clients. We pride ourselves on our creative approach and commitment to excellence. We are currently seeking a dynamic and...

  • Client Relationship Support

    4 weeks ago

    Chennai, Tamil Nadu, India HSBC Full time

    -Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Customer Support Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Client of HR4NATION Full time

    We require Executive - Customer Support (Female) for handling voice and non-voice queries. Graduation and Excellent communication is mandatory Salary Rs 18,000 - Rs. 25,000 CTC (depending upon experience & skill set)) Day Shift - Monday to Saturday Location Chennai - Guindy - Day shift (Cab not offered) Call 9381003750 Pay: ₹18,000.00 - ₹25,000.00...

  • Customer Support Executive

    2 months ago

    Chennai, Tamil Nadu, India Client of HR4NATION Full time

    We require Executive - Customer Support (Female) for handling voice and non-voice queries. Graduation and Excellent communication is mandatory Salary Rs 18,000 - Rs. 27,000 CTC (depending upon experience & skill set)) Day Shift - Monday to Saturday Location Chennai - Guindy / T.Nagar - Day shift (Cab not offered) Call 9381003750 Pay: ₹18,000.00 -...

  • Client Servicing Executive

    4 months ago

    Chennai, Tamil Nadu, India Birth Marque | Branding Company Full time

    We are looking for a dedicated and motivated Client Servicing Executive to join our Customer Service department. You should be able to identify and resolve client queries and complaints in a professional and timely manner. Besides, you should be able to maintain a record of your interactions with clients. As a Client Servicing Executive, you should own...

  • Client Relationship Executive

    5 months ago

    Chennai, Tamil Nadu, India Pearlpick ventures pvt ltd Full time

    **Job description** **Openings For Client Relationship executive** **Job Details Job Title**: Client Relationship executive / Business Development Executive **Work & Site Location**: Thousand Lights, Chennai. I**ndustry**: Legal Services **Functional Area**: Customer Relations **Experience**:Fresher - 1 Year Job Duties and Responsibilities: Your...

  • Client Relations Executive

    4 months ago

    Chennai, Tamil Nadu, India Artifex HR Full time

    Artifex HR is hiring for a Madtech company specializing in cohesive Ad Tech and Marketing Tech capabilities. Their primary focus is on delivering a fully integrated Online Marketing suite tailored for Realtors. We are seeking a Client Relations Executive with 1-2 years of experience in the real estate industry, digital marketing, and marketing fields. As a...

  • Executive Admin

    2 months ago

    Chennai, Tamil Nadu, India Client of TalentRouters Full time

    Immediate Hiring We are looking for **Female Executive Admins** to our client organization to join us immediately. Responsibilities: Attend and follow up phone calls and conversations Follow up on tasks and Delegate tasks to other team members Remind on important tasks, calendar meetings, update MD's calendar Keep track of date and time on all...

  • Customer Support Executive

    5 months ago

    Chennai, Tamil Nadu, India YENNES Infotec Full time

    **Job Description - Customer Support Executive** - We would expect you to achieve the responsibilities delegated at a minimum Turn around time. - Handle Clients issues at various locations Pan India on technical queries and other issues on Tally, speak to various Client dealers in Multilingual on product/service queries and give them the right...

  • Support Executive

    4 months ago

    Chennai, Tamil Nadu, India YENNES Infotec Full time

    **Responsibilities**: - Handle Customers issues at various locations in and around Chennai on technical queries and other issues on Tally prime and give them the right solutions. - It is your accountability to procure AMC for licenses sold as well as to Promote and procure Customized orders. This requires system study and documentation and understanding of...

  • Client Servicing Executive

    2 months ago

    Ekkattuthangal, Chennai, Tamil Nadu, India Brandwise Events & Experience Full time

    **ob description** **Job Title: Client Service Executive** **Company: Brandwise Marketing Solutions** **Location: Ekkatuthangal,Chennai** **About Us**: Brandwise Marketing Solutions is a premier corporate event management company dedicated to delivering unforgettable experiences and exceptional service. Our innovative approach and commitment to...