HRo Processing Associate

1 month ago

Chennai Tamil Nadu, India Alight Full time

**Our story**

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

**Our Values**:
**Champion People **- be empathetic and help create a place where everyone belongs.

**Grow with purpose - **Be inspired by our higher calling of improving lives.

**Be Alight - **act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

**(THE ROLE)**

An (HRO** Processing Associate II)** is responsible for ensuring we deliver timely and accurate information to all participants Contribute to build out our operational excellence capabilities to drive process improvements and process documentation also involves in
- Knowledge Transfer & Process Set-Up. Should work with the Leads and others to resolve participant issues also responsible for workflow management.

**(RESPONSIBILITIES)**
- Maintain and consolidates documentation of SOPs/Operating Instructions
- Detail and accuracy in all manual processes and reporting.
- Participation in training sessions, presentations and meetings
- Ensure service accuracy through compliance, PG and SLA’s.
- Ability to navigate, research, and utilize processing guidelines
- Executes Issue/Query/ Workflow Resolution and ensures proper documentation and follow-up takes place.
- Ongoing client delivery of quality service /audits & First level quality check
- Identify, research, and evaluate process issues, thereby suggest enhancements to ensure effective service delivery.
- Occasional extended work hours/weekends to meet deadlines
- Should be cross trained can support Peak (Cross client & group contributions

**(REQUIREMENTS)**
- Bachelor’s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed)
- 2 to 5 years of work experience
- Excellent verbal and written communication skills.
- Ability to understand client administrative environment, workflow management.
- Proficient with Office tools.
- Can work evening/night shifts as per business requirement

**Personal Attributes**
- Good analytical, research skills, problem-solving skills are required.
- Logical and efficient, with keen attention to detail.
- Highly self-motivated, directed and should be high on initiative.
- Ability to effectively prioritize and execute tasks.
- Ability to work in a team-oriented, collaborative environment.
- Possess effective troubleshooting skills.
- Possess good learning agility.
- Absence Management knowledge will be an added advantage
- Shows flexibility to adapt to the changing needs of the business
- Be collaborative and foster a positive environment.

**Benefits**

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

**Our commitment to Diversity and Inclusion**

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

**Diversity Policy Statement**

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious belie

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