Communication Skills and Soft Skills Trainer
2 weeks ago
**Roles and Responsibilities**
- Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.
- Provide inputs for training to assist reducing the learning curve of new hires.
- Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
- Conduct Product Knowledge Tests on a periodic basis and publish results.
- Develop Training Planner for the year based on the Training Needs Assessment.
- Deliver relevant training program under specified timelines.
- Ensure individual and organization wide training needs are fulfilled.
- Coordinate with Operations for successful implementation of training modules
- Closely track progress and maintain records of all training activities.
- Monitor trainees progress and provide feedback to them and their managers on an ongoing basis.
- To play an active role in training the Trainers.
Creating reports and training dashboards for client and stakeholders
- Graduate with excellent spoken and written English.
- At least 2 years work experience in Training in Soft Skills Training in a similar environment (preferably servicing US customers)
- Excellent communication and presentation skills
- Good command over English and ability to train on language skills.
- Ability to build rapport with key stakeholders - internally and externally.
- Exceptional reporting and analysis skills
- Strong analytical, conceptual, and problem-solving abilities required.
- Ability to work in a fast-paced environment with mínimal supervision.
- Self-motivated team player with high energy levels and passion for training
- Feedback skills to inspire Agents to improve performance.
- Leadership, conflict management and problem-solving qualities
- Go-getter attitude with multitasking capability
- Open to work in rotational shifts.
**Perks and Benefits**
1. Health insurance
2. Provident Fund
3. Performance bonus
**Working hours**:
**Schedule**: Rotational shifts.
**Work Location**:WORK FROM OFFICE**
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹550,000.00 - ₹600,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Soft skill Trainer: 1 year (preferred)
Work Location: One location
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